Room Service Overnight Server

Loews Hotels & Co

Miami Beach, FL 33140

Posted 4 weeks ago

Job Description

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.


Job Specific


Room Service:


+ Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required


+ Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements


+ Checks all Room Service Orders for accuracy and completeness prior to departing kitchen


+ Delivers Room Service Orders to guestroom in a timely manner


+ Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner


+ Obtains proper charge authorization or payment for orders delivered


+ Completes all necessary paperwork accurately and legibly


+ Picks up soiled Room Service trays and carts from guestrooms and corridors as needed


+ Cleans and maintains Room Service area and equipment


+ Delivers amenities to guestrooms


Refreshment Pantry:


+ Inventories guest room Refreshment Pantries to determine consumption by guest


+ Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account


+ Replenishes Refreshment Pantry items consumed


+ Inspect Refreshment Pantry contents and maintains freshness of product


+ Cleans and maintains refreshment pantry appearance to established standards


+ Removes consumed amenity items and/or Room Service trays from guest rooms


+ Completes DND/No Service, inventory and in-house guest list paperwork and reports


+ Communicates discrepancies regarding Refreshment Pantry usage to Captain


+ Restocks and rotates Refreshment Pantry attendant cart supplies


Guest Valet:


+ Retrieves orders for processing of guest valet from guest rooms according to hotel policy


+ Verifies accuracy and completeness of information on valet ticket received from guest


+ Completes necessary log entries to record receipt of guest valet order


+ Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner


+ Organizes cleaned and processed guest valet orders for return to guest


+ Inspects and verifies completeness of valet order being returned to guest


+ Returns completed valet orders to guest room according to established hotel procedure


+ Completes required log entry to document return of guest valet order to room


+ Files valet reports appropriately for documentation and review as necessary


General:


+ Completes required set up / preparation, at beginning of shift


+ Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor


+ Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business


+ Performs delivery, placement and any required set up of amenities and/or equipment requested by guest


+ Completes assigned closing duties at end of shift


+ Other duties as assigned


General


+ Promotes and applies teamwork skills at all times


+ Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance


+ Is polite, friendly, and helpful to guests, management and fellow employees


+ Executes emergency procedures in accordance with hotel standards


+ Complies with required safety regulations and procedures


+ Attends appropriate hotel meetings and training sessions


+ Maintains cleanliness and excellent condition of equipment and work area


+ Complies with hotel standards, policies and rules


+ Recycles whenever possible


+ Remains current with hotel information and changes


+ Complies with hotel uniform and grooming standards


Qualifications


+ High School diploma or equivalent


+ One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation


+ Thorough knowledge of quality food service techniques and standards


+ Exceptional guest service attitude and abilities


+ Ability to lift and carry food service trays weighting 35+ pounds


+ Ability to work flexible schedule to include weekends and holidays



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