Job Description

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

Room Service:

+ Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required

+ Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements

+ Checks all Room Service Orders for accuracy and completeness prior to departing kitchen

+ Delivers Room Service Orders to guestroom in a timely manner

+ Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner

+ Obtains proper charge authorization or payment for orders delivered

+ Completes all necessary paperwork accurately and legibly

+ Picks up soiled Room Service trays and carts from guestrooms and corridors as needed

+ Cleans and maintains Room Service area and equipment

+ Delivers amenities to guestrooms

Refreshment Pantry:

+ Inventories guest room Refreshment Pantries to determine consumption by guest

+ Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account

+ Replenishes Refreshment Pantry items consumed

+ Inspect Refreshment Pantry contents and maintains freshness of product

+ Cleans and maintains refreshment pantry appearance to established standards

+ Removes consumed amenity items and/or Room Service trays from guest rooms

+ Completes DND/No Service, inventory and in-house guest list paperwork and reports

+ Communicates discrepancies regarding Refreshment Pantry usage to Captain

+ Restocks and rotates Refreshment Pantry attendant cart supplies

Guest Valet:

+ Retrieves orders for processing of guest valet from guest rooms according to hotel policy

+ Verifies accuracy and completeness of information on valet ticket received from guest

+ Completes necessary log entries to record receipt of guest valet order

+ Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner

+ Organizes cleaned and processed guest valet orders for return to guest

+ Inspects and verifies completeness of valet order being returned to guest

+ Returns completed valet orders to guest room according to established hotel procedure

+ Completes required log entry to document return of guest valet order to room

+ Files valet reports appropriately for documentation and review as necessary

General:

+ Completes required set up / preparation, at beginning of shift

+ Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor

+ Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business

+ Performs delivery, placement and any required set up of amenities and/or equipment requested by guest

+ Completes assigned closing duties at end of shift

+ Other duties as assigned

General

+ Promotes and applies teamwork skills at all times

+ Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

+ Is polite, friendly, and helpful to guests, management and fellow employees

+ Executes emergency procedures in accordance with hotel standards

+ Complies with required safety regulations and procedures

+ Attends appropriate hotel meetings and training sessions

+ Maintains cleanliness and excellent condition of equipment and work area

+ Complies with hotel standards, policies and rules

+ Recycles whenever possible

+ Remains current with hotel information and changes

+ Complies with hotel uniform and grooming standards

Qualifications

+ High School diploma or equivalent

+ One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation

+ Thorough knowledge of quality food service techniques and standards

+ Exceptional guest service attitude and abilities

+ Ability to lift and carry food service trays weighting 35+ pounds

+ Ability to work flexible schedule to include weekends and holidays