SAP Functional Manager - OTC

Patterson Companies • Greeley, CO 80634

Posted 3 weeks ago

Job Description

Overview

The SAP Functional Manager will lead a team of SAP Order-to-Cash (OTC) functional analysts, including employees and contractors, both onshore and offshore. This role will manage the workload and resources supporting the SAP services supporting the OTC functions of Patterson Animal Health, including services that are integrated to customer-facing systems. This role will provides business leadership, vision, and direction for Business Applications in support of the enterprise's business objectives and requirements. This role will lead and leverage people and business solutions to improve and maximize business process. The SAP OTC Functional Team plays a critical role in the leadership of application change, ensuring that processes and resources are in place to provide continuous support, improvement and availability to the business applications.

Responsibilities

People Management: Encourages the growth of all direct and indirect reports through skills development, objectives and goal setting. Holds direct reports accountable for meeting performance standards and departmental performance goals. Mentors staff, measures staff performance and completes regular performance reviews and rankings. Resolves employee issues in an effective and consistent manner.

Operations Management: Oversees both direct and indirect reporting relationships within the team to ensure the highest level of competency and execution of business focused objectives. Provides metrics and statistics to measure the operational effectiveness of the team. Ensures all established processes have measurements in place, as well as a method for review and process improvement.

Project Team Work: Leads the SAP OTC Functional Team in completion of SAP-functional tasks of a project. Manages the documentation of business requirements, objectives, deliverables, and functional specifications on a project-by-project basis. Oversees the software development lifecycle process, including SAP configuration, changes, testing, and documentation, then transition to production, including project management, change management, communication with stakeholders, cutover tasks, production support and impact to our customers. Supports project assessments and initiation by articulating scope, risks and estimates

SAP Enhancements: Leads the SAP OTC Functional Team in collaborating with other project team members, program users and internal and external stakeholders in the conceptualization and enhancement of software applications. Oversees the overall effort on projects and partners with project managers to establish, maintain, and identify and mitigate risk to software project schedules. Lead architectural and design review to ensure best practices, quality, efficiency, and security, to ensure Patterson policies and standards are followed, and to ensure enhancements meet the operational integration, quality, and performance goals of the SAP solution.

Issue Resolution: Drives highest level support for incoming incident tickets from end users to resolve application and software issues. Collaborates with peers, managers and customers to resolve problems with software products or company software systems. Is accountable for delivering solutions to problem areas.

Qualifications

Minimum Qualifications:

* Bachelor's degree in Computer Science, Information Systems, Business or related field or equivalent combination of education and work experience

* At least 8 years' experience in SAP ECC SD focused on Order to Cash

* At least 2 years' experience leading teams and/or projects in the enhancements and support of SAP systems

* Expert understanding of the integration between SAP ECC and other SAP systems including EWM, PI/PO, and BW, as well as other non-SAP applications including Sales Tax Systems like Vertex

* Experience leading a team that plans and executes to meet deadlines, while promoting a positive work environment

* Excellent understanding of SAP best practices

* Demonstrated ability to work with and influence senior level management and key stakeholders

* Proficiency with office productivity tools such as Microsoft Excel, Word and Visio

Preferred Qualifications:

* Experience with Vistex (all modules)

* Good planning/project management skills

* Experience with corporate governance and developing business cases and return on investment analyses

* Experience working with multiple businesses and/or international subsidiaries on transformational initiatives

* Ability to convert business needs into functional/technical requirements

* Proven ability to identify, focus, and own, high priority tasks to manage delivery to project timelines

* Awareness of the wider field of information technology and broad understanding of information systems architecture and techniques

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