Sales Coordinator (R10004149)

21st Century Fox • Chicago, IL 60602

Posted 1 week ago

Job Description

OVERVIEW OF THE COMPANY

JOB DESCRIPTION

The Sales Coordinator is a key member of the National Geographic Expeditions sales team which is responsible for selling a variety of travel products including Land Expeditions, Private Jet Expeditions, Family Expeditions, Photography Expeditions, Active Expeditions, Private Expeditions, and Unique Lodges of the World. He/she is responsible for discussing various trip itineraries with interested travelers and coordinating reservations to generate revenue through bookings.

Responsibilities:

* Answer phone calls directed to the general National Geographic Expeditions line. Discuss various trip types in detail. Learn more about the caller's needs and interests in order to recommend the best trip option. Check availability with operators when necessary. Collect detailed traveler information including payment information. Process bookings. Place travelers on the waitlist. Secure bookings to generate revenue

* Answer emails and website inquiries for those interested in NGE. Discuss various trip types in detail. Learn more about the client's needs and interests in order to recommend the best trip option. Check availability with operators when necessary. Schedule follow-ups. Collect detailed traveler information including payment information. Process bookings. Place travelers on the waitlist. Secure bookings to generate revenue

* Enter and maintain accurate trip, passenger, and inventory information in our multiple databases. Manage holds, waitlists, and long-term follow ups. Send confirmation emails. Share booking information with other teams. Accurate data

* Communicate with other team members regarding inventory, waitlists, bookings, etc. Discuss trips in more detail with other departments. Check inventory. Train on new trip offerings. Meet with external operators to discuss destinations. Secure bookings to generate revenue

* Update sales team's information for trips and destinations. Create processes and manuals for the team. Secure bookings to generate revenue

Requirements:

* B.A. degree and 1-2 years of related experience and/or training required. Background in sales, customer service, travel, or working with luxury-oriented clients required. Some international travel experience is required.

* Impeccable oral communication skills and strong writing skills. Spanish language skills preferred. Must be able to present complicated information in a clear and simple manner. Must be comfortable speaking on the phone. Rapport and conversational skills a plus.

* Demonstrated ability to find creative solutions for challenging situations. Invoicing and budgeting experience a plus.

* Working knowledge of Microsoft Word, Office, Excel, PowerPoint and common Internet browsers and applications. A background using QuickBase, Peak 15, or other databases or CRM software is a plus.

* The candidate must be extremely organized and able to manage his/her time efficiently. He/she must be incredibly detail-oriented and demonstrate kindness and patience when working with clients. He/she must be able to work well under pressure. He/she must have the ability to work independently and as part of a team. He/she must be committed to delivering the highest level of quality and service to clients.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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