Sales & Customer Service Associate-Front Desk

Massage Envy

Columbia, SC 29240

Posted 6 days ago

Job Description

Do you love helping others?


Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Sandhill. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Massage Envy Sandhill franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:


+ Help clients understand the benefits of regular massage, skin care and stretch.


+ Establish relationships with members and guests to grow and retain a client base.


+ Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.


Here's what's in it for you:


The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:


+ Benefits that help you take care of you including 1 FREE Massage each month, 40% discount on retail products, 50% discount on services for ALL EMPLOYEES.


+ A healthy compensation plan that rewards your hard work with a base pay of $10.50/hour fore hires without industry experience and can sart higher based on previous industry, relevant customer service, and sales experience. Other bonuses include a retail bonus of 10 commission of retail sales that are >$100 or more, membership sales bonus, and community events bonus.


+ A dynamic, energizing environment where you're consistently challenged, never bored.


+ Training to help you grow and refine your sales and customer service skills.


As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:


+ Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.


+ Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.


+ Driving member retention through outreach via phone and email to current members.


+ Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.


+ Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.


+ As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include:


+ Answering phone calls.


+ Setting and checking members and guests in and out for appointments.


+ Greeting members and guests upon arrival.


+ Promoting the Wellness Program.


+ Re-engaging inactive members.


+ Keeping management apprised of member concerns and following manager’s policies, procedures and direction.


+ Accepting constructive criticism in a positive manner and using it as a learning tool.


+ Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.


+ Staying updated on retail products and promotions.


+ Recognizing and supporting team goals and creating and maintaining positive relationships with team members.


We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:


+ Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.


+ People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).


+ Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.


+ Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.


+ Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.


+ Great teammates who can work well with others in a fun and fast-paced environment.


+ Supporters of total body care with a general knowledge of massage and skin care services.


+ Qualified candidates will need to have:


Education, Skills, and Training:


+ Have a high school diploma or equivalent (GED).


+ Possess basic math and cash handling experience.


+ Have strong phone and computer skills.


+ Have previous customer service experience (preferred).


+ Be able to prioritize and perform multiple tasks.


+ Work cohesively with others in a fun and fast-paced environment.


+ Possess general knowledge of massage and esthetic services and modalities.


Communications and Personal Interactions


+ Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.


+ Maintain client confidentiality.


We Believe Our Differences Make Us Better


We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.


If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.


*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.


Job ID: 2020-106665


External Company URL: www.massageenvy.com


Street: 630-3 Promenade Place



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