Sales & Customer Service Associate - Massage Students Welcome

Massage Envy

Seattle, WA 98194

Posted 1 month ago

Job Description

Looking for a highly energetic individual with strong skills in sales, who thrives in a team environment and is focused on providing a platform for an exceptional customer experience. This position is the "front line" or the "first impression" of what our members and guests see when they visit our clinic.


JOB REQUIREMENTS:


+ Excellent sales, communication, and customer service skills


+ Goal-oriented with an ability to achieve sales targets


+ Strong customer service skills


+ Ability to learn and use the POS software system


+ Must have excellent communication skills via in person, phone and email


+ Must be able to work under pressure and meet tight deadlines


+ Must have proficient computer skills


RESPONSIBILITIES:


+ Execute full sales process of lead generation, follow up, and closing the sale


+ Meet and exceed sales goals as established by the Business Manager


+ Conduct tours with new guests to build rapport to facilitate sales


+ Be knowledgeable about services, products and pricing


+ Emphasize and enforce objectives of the clinic as a wellness advisor


+ Manage schedule to accommodate guests with the intent to grow our membership base


+ Assists with maintaining a clean, safe and inviting environment


+ Assumes responsibility for developing selling skills


+ Other duties as assigned


We welcome anyone who is looking to be a part of a growing, client focused business to inquire for our Sales Specialist / Client Relations Wellness Advisor position. As a Wellness Advisor at Massage Envy Puyallup, your essential responsibilities revolve around providing excellent services to members and guests.


As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:


+ Providing outstanding customer service by greeting clients upon arrival, scheduling services, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.


+ Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.


+ Driving member retention through outreach via phone and email to current members.


+ Upholding the Massage Envy core values of Optimism, Gratitude, Excellence, Consistency and Empathy.


+ Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.


We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:


+ Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.


+ People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).


+ Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.


+ Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.


+ Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.


+ Great teammates who can work well with others in a fun and fast-paced environment.


+ Supporters of total body care with a general knowledge of massage and skin care services.


We Believe Our Differences Make Us Better


We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.


If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.


*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.


Job ID: 2022-160841


External Company URL: www.massageenvy.com


Street: 4 West Crockett Street


Post End Date: 8/31/2022



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