The Senior Accounting Clerk in the Registration & Student Accounts Office will serve as an essential part of the University service and transactional functions within the Registrar and Student Accounts Office. The Senior Accounting Clerk is to provide transactional and escalated service assistance to all in person, phone and e-mail inquiries from students, faculty and staff. The Senior Accounting Clerk will provide excellent level of service, ensuring students are being greeted and facilitating a welcoming customer service environment. The position will report directly to the Student Account Manager.
Exercise ability and expertise to handle complex and varied problems which require analysis and interpretation of account details, discretion and make decisions which have University-wide financial implications.
Resolve disputes with student, faculty and staff and problems of a technical nature which require a frequent exercise of judgment and administrative ability.
Coordinate and provide transactional and service assistance to all in person, phone and e-mail inquiries from students, faculty and staff.
Evaluates office procedures in an effort to streamline and improve processes.
Schedules timely processing of all incoming work and report processing on a daily basis, ensuring completion.
Process batch registrations and payments, including Degree students and Continuing Education course payments.
Perform add/drop registration transactions during peak registration when necessary to ensure appropriate coverage and provide effective customer service.
Responsible for enforcing credit policy and gatekeeping functions within cashiering.
Reconciliation of daily Registration and Student Accounts transactions and payment processing; including monthly reconciliations.
Process and follow up on tuition fee allowances which may require research and investigation with students and/or various University departments, including Deans and Directors.
Review processed university fee allowance for accuracy and efficiency; processing necessary adjustments.
Reviews and ensures timely processing of all CE EPay/Touchnet credit card refunds
Participates in the collection, processing and student outreach for paper return checks.
Process, research and perform student and accounting outreach for incoming wire payments; maintains open wire spreadsheet.
Process and coordinate outreach for Mannes tuition payments and deposits.
Process payments and deposits daily, maintaining accuracy and using cash controls.
Handle and provide support to incoming Student Contact Center ACD calls.
Supervise and/or train staff, including temporary staff and work study; delegates tasks and ensures completion of processing daily.
Other duties and special projects as assigned.
Minimum three years’ experience with registration and/or student accounts.
Understanding of and the ability to communicate basic accounting principles
Must have the ability to coordinate transactions, handle problems of a sensitive nature where proven discretion is required.
High degree of communication, organizational and interpersonal skills.
Ability to work independently as well as part of a diverse, dynamic team of professionals.
Familiarity with SCT Banner system or comparable administrative software a plus.