Senior Hotel Market Manager

Anthony Travel, Inc. • Indianapolis, IN 46201

Posted 1 week ago

Job Description

The Senior Hotel Market Manager role is responsible for developing and maintaining mutually beneficial relationships with hotels and hotel brands in various regions across the United States. The role specifically manages the hotel relationship, selection, and contracting processes for the DI Mens Basketball account within the NCAA Championship Housing account. The individual must be able to effectively interact with executive level and operational staff and liaise between the NCAA and Anthony Travel event operations center in Dallas. This position reports directly to the program director. This position will focus on the following areas: Anthony Travel hotel management processes Identification and implementation of solutions for key client and customers Vendor or hotel relationship management The ideal candidate will have a minimum of 8 years of previous account and relationship management experience, preferably within the hospitality or sports travel industry. They should be experienced with hotel negotiations, contracting and management. They should demonstrate experience and ability in building strong relationships at all levels in organizations and have an ability to work effectively across teams. Effective and efficient communications is a critical skill for any candidate considering this role. Key skills that this individual must possess include strategic decision-making, contract negotiation, effective organization and prioritization of work. This person must have the ability to formulate and implement procedures, as well as the ability to teach and lead staff. Proven leadership and management skills are imperative; familiarity with sports is helpful. The candidate must be strong at multi-tasking and working in a fast-paced environment. Professionalism, a positive attitude and the ability to work effectively as team player is necessary. Responsibilities include but are not limited to:
  • Identify lodging needs for all Division I Mens Basketball championship events including hotel evaluation, selection, contracting, and ongoing relationship management. Present lodging plans and options to NCAA and communicates feedback appropriately.
  • Negotiate hotel contracts based on specific needs of individual sport / events
  • Work with NCAA Housing Program Manager to identify lodging needs for events. Present lodging plans and options to NCAA and communicate feedback appropriately.
  • Builds strong relationships and works closely with hotels, hotel brands and hotel national sales contacts
  • Monitor and manage hotel/lodging contracts to ensure that events receive services as negotiated and terms are appropriately managed (e.g. attrition, rooming list deadlines, special requests, room blocks, etc.)
  • Manage and direct the NCAA Housing Program Manager.
  • Review requests for lodging needs or issue resolution, gather, and relay information between the client, partners, and other departments as required, ensuring quick turnaround of recommendations or resolution
  • Work with hotels and NCAA staff to ensure hotels are prepared for events and address customer service issues
  • Utilize, provide, develop and maintain the highest possible levels of service and professionalism when interacting with clients, partners and peers
  • Takes initiative to identify solutions to solve particular process or business problems
  • Other assignments or projects as assigned Qualifications
  • Education/Experience: Bachelors degree is required. Eight or more years of related business experience preferred.
  • Industry Knowledge: Familiarity with meeting, convention, event, and hotel industry. Understands the issues and requirements that drive the industry and market.
  • Negotiations: The ability to enter into negotiations understanding both parties needs and wants and ultimately partnering to obtain win/win results for the client, Anthony Travel and vendor.
  • Interpersonal Skills: Establishes appropriate rapport with others both inside and outside the organization, recognizes others concerns and feelings.
  • Oral Communications: The ability to communicate information and ideas to other people verbally in an understandable manner. This competency includes effectively speaking to groups and individuals, making formal presentations, and listening to others.
  • Technical Skills: Possesses and demonstrates appropriate level of technical expertise necessary to work with event bid documents, hotel RFPs and hotel contracts.
  • Client Focus: Expresses a concern for client satisfaction and focuses the attention of others on the importance of client satisfaction. Initiate actions, steps, plans, systems, processes or programs that seek to maintain high levels or enhance client satisfaction.
  • Team Skills: Having and demonstrating the skill to effectively address and resolve problems as part of a team. Solicit input form team members in a group setting. Put teams success ahead of own and share credit for team accomplishments.
  • Written Communication: The ability to communicate information and ideas to others in written form, in an understandable manner. The ability to understand and comprehend information and ideas in written form. This competency includes effective writing and reading.

  • Job Details

    Location:  Indianapolis, IN 46201

    Employment Type:   Full-Time


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      Senior Hotel Market Manager

      Anthony Travel, Inc. • Indianapolis, IN 46201

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