Senior Manager, Employee & Labor Relations

City of Hope • Duarte, CA 91009

Posted 1 week ago

Job Description

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary:

The Senior Manager will be held accountable for leading assigned staff and services in support of COH's operational objectives. This will include identifying, assessing, planning, implementing and monitoring all activities relevant to the assigned area(s). In this role the Senior Manager may serve as a liaison for all other HR functions and be responsible for collaborating with all areas of HR to successfully carry out their assigned tasks.

Assigned areas will be Employee/Labor Relations. Key accountability is the innovative application of Employee/Labor Relations and to apply proactive measures to address trends. Manages staff in the delivery of leaves of absences, administration of workers compensation and reasonable accommodations.

Essential Functions:

* Consults with managers on: performance management; investigations; managing conflicts; resolving both formal and informal disputes; the interpretation and application of HR policies, bargaining agreements, relevant laws, etc.; presentations at grievance hearings or other formal proceedings. Consults with employees on dispute resolution, the interpretation and application of policy and other matters.

* Develop and present educational and/or training programs to supervisors and staff.

* Assists managers in identifying options, articulating advantages/disadvantages and/or risks of each, and facilitating a sound decision. Assumes accountability for accuracy and thoroughness of advice and for articulating and facilitating a smooth process. Uses resources in other areas effectively, but maintains accountability.

* Participates in special projects related either to departmental or organizational needs and priorities.

* Manages and develops Human Resources staff with regards to employee leaves of absences, workers' compensation and reasonable accommodations, in order to ensure appropriate and consistent employee labor/relations consultations.

* Participates in union-management contract negotiations as a member of the management negotiation team. Ensures that all provisions of the agreement are implemented. Provides advice and guidance to management relative to the provisions of the agreement.

* Manages the third step grievance process as the hearing Officer, as outlined in the established grievance procedure. Consults with management on course of action.

* Updates Human Resources policies and procedures to reflect changes in relevant laws and/or City of Hope's practice and provides in-service as necessary.

* Investigates employee complaints including sexual harassment and discrimination charges, in a confidential and sensitive manner.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, includingadherence to theworkplaceCode of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

The following Pillars in Action are the behaviors that accelerate our impact as we deliver on our Vision and Strategic Priorities:

SPEED. We move with speed.

* We execute with a sense of urgency.

* We learn quickly and adjust course.

* We take ownership and eliminate bottlenecks and barriers.

FOCUS. We act with discipline and focus.

* We own City of Hope's enterprise priorities.

* We deliver measurable results.

* We explore ideas broadly, and commit to ideas selectively.

ENTERPRISE. We behave as one enterprise.

* We work together, not in silos.

* We stand by each other and our decisions.

* We encourage innovative thinking and embrace responsible risk taking.

CONNECTEDNESS. We connect and network.

* We attract and collaborate with diverse talent.

* We connect and extend our relationships.

* We welcome and embrace external partners.

SPONSORSHIP. We trust and sponsor.

* We value and inspire each other.

* We extend trust.

* We sponsor each other's success.

Reporting Relationships

The position directly supervises:

The position indirectly supervises:

Position Qualifications:

Minimum Education:

* Bachelor's degree

* Experience may substitute for minimum education requirements

Minimum Experience:

* 8 years relevant human resources experience in employee labor/relations plus 1-2 years of experience in a lead/supervisory capacity. Current knowledge of HR practices, laws and regulations; demonstrated excellent leadership skills; ability to work independently and manage multiple and competing priorities; superior oral and written communication skills; strong analytical and problem solving skills.

Required Courses/Training:

Req. Certification/Licensure:

Preferred Education:

* Juris Doctorate Degree

Preferred Courses/Training:

* Employee Labor/Relations preferably in the Healthcare industry

Pref. Certification/Licensure:

* Certification in conducting investigations pursuant to Title IX

Preferred Experience:


* Requires judgment that could affect image of City of Hope

* Foster and promote a positive image of City of Hope

* Practice a high level of integrity and honesty in maintaining confidentiality

* Present a professional appearance

* Demonstrates behavior which supports the City of Hope mission.

* Attends required orientation and training seminars.

* Meets production standards within establishes time requirements.

* Work products and performance meets quality standards.

* Demonstrates respect and positive interpersonal skills with patients, clients, the public, managers, and co-workers a team player.

* Maintains confidentiality of patient care and business matters

* Observes time, attendance, and dress code standards.

* Protects the safety of others and of the physical plant and equipment, following institutional policies, fire, safety and infection control regulations.


* Human resources information system (HRIS), preferred


* Facsimile

* Personal Computer

* Photocopier

Working / Environmental Conditions:

* High pressure, with multiple and competing priorities

* Fast-paced

Physical Demands:

* Ability to travel to departments and various locations both throughout the Medical


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