Senior Manager Product Management, eCommerce (Based in Mountain View, CA or Bellevue, WA)

Samsung Electronics America

Bellevue, WA 98005

Posted 1 month ago

Job Description

**Position Summary**

For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what’s possible, and constantly innovate.

At Samsung Electronics America, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.

Are you ready to #OwnTheUnknown? Join us.

This role demands extremely customer centric mind-set, strong analytical mind, with appetite for innovation, data-centric and can do attitude. You will be working closely with Supply Chain and Customer Service Operations team, responsible for overall product initiatives and building tools for operational excellence in demand planning and forecasting, customer connections, My orders, self-service and chatbots. Sounds Interesting? Apply Now.

**Role and Responsibilities**

What you'll be doing:

+ This person will drive Samsung eCommerce initiatives related to

+ -eCommerce order management, post order customer notifications and self-service (My Orders) – reducing customer contacts

+ -customer service operational excellence - help CS agents improve CSAT and reduction in contacts per order

+ -supply chain management – tools improving forecasting and demand planning accuracy

+ B2C as well as B2B ecommerce order management - enhance Customer experience journey

+ Internalize and deeply understand Samsung’s mission and strategies, as well as the mission and objectives of the eCommerce team

+ Distill vision and strategy for the team, get all members of cross-functional team excited

+ Be data centric to make informed product direction, whether in the form of competitive intel, customer behavior or other business metrics. Solicit and embrace critical feedback

+ Drive innovation, definition, deliverables planning (roadmap) and design of entirely new products and features to deliver against team and company goals

+ Drive cross-functional team to set qualitative objectives and quantitative goals

+ Drive definition of and execution against product go-to-market plan, including phasing and training

+ Write product specifications and work with UX designers to build the Mocks

+ Work with development and quality assurance engineers to build and ship the features

+ Monitor and measure launched products and feed learnings back into product development process

+ Clearly communicate product plans, benefits and results, as appropriate, to both internal stakeholders and external stakeholders.

+ Has strong technical skills and is proficient in Confluence, JIRA, and Smartsheet

**Skills and Qualifications:**

+ Bachelor’s degree in relevant field required; computer science undergraduate degree or equivalent plus hands-on software engineering experience strongly preferred

+ 12+ years of experience delivering highly successful and innovative consumer Internet products with your fingerprints all over them which you’re extremely proud of what you’ve accomplished

+ Technical understanding must go from the highest abstractions down to the metal 1

+ Having prior experience on the consumer electronics eCommerce space is a huge plus especially in the supply chain management, order management and customer service operations space

+ Stellar design instincts and product taste

**Skills and Qualifications**


+ A high bar across the board - from your own contributions to the people you work with to the products you work on

+ A “leader” personality - biased toward action, great collaborator and master disambiguator/simplifier - constantly pushing toward clarity and delivery

+ Grittiness. You never hesitate to roll up your sleeves and tackle something hands-on, you persevere when others fall away

+ Finger-tippiness with data: you just go get the data you need with no muss/fuss and can whip it into an insightful story with no help. You know how to leverage data to make decisions without getting stuck in analysis paralysisA never-ending desire to learn and grow

Candidate should be:

+ highly motivated and self-driven

+ strong process oriented thinker

+ organized, detailed, goal driven, and achievement oriented

+ able to critically evaluate and question data and plans

+ able to think strategically and tactically

+ comfortable with a highly dynamic and changing work environment

+ competitive, strong desire to “win”

**Physical/Mental Demands and Working Conditions:** **The position requires the ability to perform the essential duties and responsibilities in the following environment:**

+ Work is generally performed in an office environment.

+ Operate a computer keyboard and view a video display terminal 50% of work time, including prolonged periods of time.

+ The movement and transportation of equipment, most of the time under 25 pounds.

+ Performs work under time schedules and stresses which are normally periodic or cyclical, including time sensitive job stress, fatigue, unpaid over-time, intellectual challenge, constant technical data feedback, language barriers, and business management stress.

+ Machines, tools, equipment, and work aids representative and commonly associated with PCs, printers, and office work areas.

+ Frequently works additional hours beyond normal schedule.

+ Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions. Complete access to confidential company data where disclosure may jeopardize the company’s competitive position.


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* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

**COVID-19 Vaccine Mandate**

In order to comply with the federal vaccine mandate, Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.

**Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process**

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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**Samsung Electronics** is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.

**Since being established in 1969** , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( ).

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