Senior Operations Specialist

Kaiser Permanente

Redwood City, CA 94061

Posted 1 month ago

Job Description

THIS POSITION MUST BE REVIEWED WITH TOTAL COMPENSATION BEFORE POSTING. Responsible for providing analytical and specialized administrative support for a specific functional area (HR, Finance, Communications, Facilities, etc.) involving complex details and highly advanced, independent administrative duties of substantial variety generally involving work that consist of a critical or confidential nature. Provides research, analysis and reporting tasks. Collaborates with staff within and outside the department at all organizational levels to gather information and prepare reports. May serve as a resource to others and may orient, train, assign and check the work of other administrative and clerical staff.

Essential Responsibilities:

Independently develops/manages complex narrative and quantitative reports to meet informational requirements of KP management and external agencies and organizations for critical financial, departmental or operational analyses. Researches and collects complex information needed to complete project milestones and/or reports. Identifies requirements for end-user systems applications, and designs and implements systems and processes to allow access to data and to safeguard data integrity.

Develops content for intranet site and coordinates with communication specialist. Ensures activities meet expectations, utilizing project management techniques and tools to independently resolve scheduling issues and advises management of resolutions.

Creates monthly project financial reports in response to business needs; consolidates and analyzes results to provide variance analyses and performance metrics. Participates in various complex special projects and provides analytical back-up support. Interfaces with KP employees across multiple organizations and external parties as a liaison for the department/function.

Provides complex administrative and project support to management using advanced MS Office skills (Word, Excel, MS Project, and/or PowerPoint).

Basic Qualifications:


Minimum seven (7) years of administrative support.

Minimum three (3) years of functional analytical experience.


High School Diploma or General Education Development (GED) required.

License, Certification, Registration


Additional Requirements:

Advanced knowledge of Excel.

Excellent customer service and oral and written communication skills required.

Ability to acquire and use in-depth knowledge of KP's policies, practices, practices, business principles, theories, concepts, and systems.

Ability to apply advanced business theories/concepts to accomplish significant department projects and/or initiatives.

Ability to exercise independent judgment using experience, knowledge, skills and abilities to make sound decisions.

Uses quantitative and analytical skills to create reports.

Ability to manage projects.

Must be able to work in a Labor management Partnership environment.

Preferred Qualifications:

Intermediate level proficiency with e-mail software, and one or more of the following MS Office applications: Word, MS Project, and or/ PowerPoint (required only if applicable to department).

Bachelor's degree preferred.


TITLE: Senior Operations Specialist

LOCATION: Redwood City, California

REQNUMBER: 1073159

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

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