Title: Sr. Customer Service Specialist
Provide quality telephone support to treasury management customers as well as treasury management customer service specialists. Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for all treasury management products, utilizing excellent oral and written communication skills. Responsible for handling all escalated customer issues and assist in the new hire and ongoing training of all treasury management customer service specialists.
Receive escalated incoming customer client calls using excellent customer service and telephone skills.
Answer customized inquiries and resolve complex customer issues using related software, mainframe applications, and appropriate documentation for all treasury management products.
Act as the Lead to other customer service specialists.
Handles large customer accounts and maintains the personal level business relationships.
Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and inquiries.
Provide back-up customer service support as necessary.
Minimum Qualifications Required:
Associates degree and a minimum of 2 year customer service or related work experience or in lieu of a degree a combined minimum of 4 years higher education and/or work experience including 2 year of customer service or related work
We encourage candidates with relevant military experience to apply.
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.
Job Posting: Sep 24, 2018, 1:37:43 PM
Unposting Date: Ongoing