Senior Voice Network Engineer

CHEP Inc • Orlando, FL 32819

Posted 5 days ago

Job Description

CHEP is a global leader in supply chain logistics employing more than 14,000 people in 60+ countries. More than 300,000 supply chains choose to utilize CHEP products and solutions to optimize efficiencies and eliminate waste throughout the world. CHEPs share and reuse core business offering pioneered the shared and circular economies more than 50 years ago. Today, the company provides consultative solutions surrounding the efficient and sustainable movement of goodsand manages a global pool of 300 million pallets and containers shared and reused by growers, raw material suppliers, manufacturers, wholesalers and retailers to produce, warehouse, transport and merchandise consumer and industrial goods.

As one of four Brambles growth companies, CHEP and Brambles provide you unparalleled opportunities to advance and accelerate your career. Youll be joining an international growth company with an advantaged business model. Youll be working for a company that is changing the way goods get to market. Youll optimize 300,000 supply chains instead of just one. Youll join an efficient and collaborative team who punches above its weight. Youll be working for the good of humanity.

Position Description

Position Purpose

To be responsible for analyzing all aspects of the network, making recommendations on key technology, architecture and vendor decisions, driving a common vision in a multi-supplier global environment, and ensuring enforcement of key policies and practices across the infrastructure in an outsourced model

Scope

Departmental operating budget

Number of Countries: 40

Number of Locations: +500 Locations

Major/Key Accountabilities

  • Must possess in-depth experience in the design, configuration, long-term planning, operational support and project management of large telecommunication systems, associated data networks and/or network security systems

  • Must possess knowledge of Cisco Unified Call Manager, Call Manager, IPCC, Unity, secure voice concepts, secure voice processes and procedures, voice readiness assessment abilities, in-depth understanding of networking protocols (Voice over IP, TCP, UDP, GRE, IPSec, etc.) and their analysis, implementation best practices and placement for various IP Voice solutions within network infrastructures.

  • Experience demonstrating skill formulating strategic plans, polices, engineering specifications and/or standards, related to telecommunications, associated data networks, voice and/or network security systems

  • Must possess detailed technical knowledge of network infrastructure, including DMVPN tunnels, GRE, NAT, PAT, EIGRP, BGP, Firewall technologies, IPS, Wireless protocols

  • Working-level business and systems knowledge in a global logistics organization; involved with Enterprise level needs and vision

  • Experience developing financial and resource plans and work assignments including related budgetary forecasting, reviews and management

  • Excellent Communication skills for conveying plans, participating in review meetings and status reports for Senior Management; customer-facing participation within the company and with external vendors and resources

  • Leadership Skills required to embrace new initiatives and objectives and steer them from negotiation through to completion and deployment, including

  • Demonstrated experience working with blended teams, including staff and contractors, both in-house and off-shore

  • Early identification and notification of issues and risks, with appropriate mitigation actions as required

  • Change Management experience, including assessment, impact, scheduling and controls

  • Manages the development of quality assurance standards and best practices

  • Provide governance to Outsourced model and strategic direction to support teams

  • Set and define network standards for future rollouts and communicate with suppliers accordingly

Measures

  • Internal customer satisfaction

Authority/ Decision Making

  • Purchasing decisions in accordance with budget

  • Network Technology control processes

  • Working autonomously or having limited access to immediate manager

  • Working in an outsourced environment

Key contacts

  • Director Infrastructure and Operations, other IT Directors and different business units

  • AT&T is the global network partner, Outsourced network support provider

Qualifications

  • Bachelors degree in Information Systems, Computer Science, or equivalent

  • Experience managing vendor teams and multiple projects in a fast-paced environment

  • Demonstrated history of delivering results

  • Extensive experience with network infrastructure design and implementation (e.g., routing, switching, wireless, VLANs, IP addressing and wide area networks)

  • Working knowledge of architecture and design methodologies for large-scale networks

  • Experience with firewalls, VPNs, network operating systems, load balancing and/or DNS/DHCP

  • Conceptual understanding of other IT disciplines (e.g., applications, systems, storage, service management, business continuity)

  • Experience with unified communications/IP telephony architecture and deployment a plus

  • Functional understanding of network financial management, ROI analysis and business case development

  • Expert Experience with Call Center technologies and solutions, specifically Cisco's UCCE and Interactive Intelligence (ININ)

    • Expert knowledge of Call Center technologies and solutions, specifically Cisco's UCCE and Interactive Intelligence (ININ) environments

    • Expert Knowledge of IP telephony technologies from Cisco

    • Knowledge in IVR, self-service or speech recognition systems

    • Experience in administration and support call center solutions within large, highly complex organizations.

  • Knowledge of Call Center supporting applications such as ticketing system, workforce management and knowledge management highly desirable.

Essential Qualifications

  • CCNA or 15 years experience

  • 10 years network experience

  • Microsoft Skype for Business (formally Lync) experience an advantage

Preferred Certification: PMP Certification

Languages Essential: English

Come join an extremely successful performance and growth oriented team, we'd love to hear from you. A highly competitive compensation and benefit package including retirement benefits, educational reimbursement, and more is offered in conjunction with an exciting, fast paced work environment. Come help us Handle the World's Most Important Products. Everyday. www.chep.com/jobs EOE

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, a


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