Service Center Representative #8196078

Free State Staffing Services, Inc. • Orlando, FL 32899

Posted 1 day ago

Job Description

Pay: $13.00 Hours: 40 hours a week, Monday-Friday   PRIMARY PURPOSE: 
  • To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. 

ESSENTIAL FUNCTIONS and RESPONSIBILITIES
  • Acts as primary liaison with customer in solving problems related to the application process and service.
  • Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. 
  • Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status. 
  • Enters verbal and written application information that meets both the internal and external customer’ s requirements accurately into the claims management system. 
  • Assigns new claims to the appropriate claims handler. 
  • Directs customer calls to the correct person at all locations.
  • Participates in and maintains a quality service culture within the Customer Service Team. 

ADDITIONAL FUNCTIONS and RESPONSIBILITIES 
  • Performs other duties as assigned. 
  • Supports the organization's quality program(s). The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Job Details

Location:  Orlando, FL 32899

Employment Type:   Full-Time

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    Service Center Representative #8196078

    Free State Staffing Services, Inc. • Orlando, FL 32899



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