Service Desk Specialist Level 2 with TS/SCI

Information Management Group, Inc.

Fort Bragg, NC 28307

Posted 1 month ago

Job Description

Information Management Group, Inc. (IMG), founded in 1987, is a fast growing, debt-free small business specializing in the analysis, design, and application of information technology and communications solutions for government and commercial organizations worldwide. We're committed to helping our clients use technology to be more efficient, effective, and productive. For over 35 years, IMG has brought integrity, industry expertise, and technical excellence to every project. Above all, we believe that at the core of our success stands our people.

IMG – is hiring a full-time Service Desk Specialist with TS/SCI at it's Fort Bragg, NC location.

+ Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests

+ Perform systems administration of desktop systems connected to local and wide area networks. Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.

+ Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to TierII/TierIII admins.

+ Provide support for implementation, troubleshooting and maintenance of IT systems.

+ Manage IT system infrastructure and any processes related to these systems

+ Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices.

+ Provides polite and friendly customer service

+ Attempts to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required.

+ Documents incident status and solutions in incident database tools.

+ Possesses current working knowledge of computers, printers, laptops, and common windows applications

+ Works through various types Tier I issues with telephone assist

+ Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

+ Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support

+ Possesses comprehensive knowledge of desktop operating systems and applications

Clearance Required: TS/SCI

Baseline Certification:

+ DoD 8570 IAT Level 2

+ Computing Env:MTA 98-349, Windows Operating System Fundamentals

Education/Years of Experience:

+ HS/GED + 8 years

+ Associates Degree + 6 years

+ Bachelor’s Degree + 4 years

+ Master’s Degree + 2 years

+ PhD + 0 years

COVID-19 Regulations: As required by Executive Order 14042 and the guidance provided by the Federal Workforce Task Force, all federal contractor employees are required to be fully compliant with customer COVID-19 regulations. IMG will provide additional information regarding these requirements and how you can request an exception if needed.


+ Health, dental, vision, and life insurance

+ Short term and long term disability insurance

+ 401(k) with generous company match

+ Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

+ 15 days of personal leave plus paid federal holidays

+ Professional development and training assistance

Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ID: 2022-4679

External Company Name: IMG Information Management Group, Inc.

Telecommute: No

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