You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.
Reporting into the Manager of ServiceNow team, will join a team of ServiceNow system administrators and developers in the operational support of The Hartford’s ServiceNow platform. The Developer will monitor the incoming incident queue, work on enhancements to different modules, work on new and modify catalog builds, document and maintain team’s process documents. The Developer will also be responsible for issue resolution and troubleshooting of items in the incident queue, as well as researching Service-Now functionality as required
+ Working on Configurations and customizations to modules
+ New Catalog Builds, example Order a new laptop, Password resets
+ Modifications to existing Catalog items, example order a new laptop
+ Field content & data population
+ Tool configuration
+ Functional and performance testing using Tricentis
+ Ongoing user support
+ Onboarding of new teams and users
+ Moving development work, code fixes, new work from one environment to another.
+ Performing weekly releases
+ Responsible for researching, planning, coordinating and delivering solutions for the ServiceNow platform
+ Partner with business stakeholders to understand requirements and provide best practice advice on how to enhance the ServiceNow implementation
+ Establishes and manages system integrations in ServiceNow
+ Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
+ Researches and applies available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customization's function as expected
+ Manage incidents/problems related to the ServiceNow platform Develops and manages service portal and catalog items
+ Develop and manage operational metrics reporting and dashboards
+ Experience with Performance Analytics, Service Portal and custom integrations
+ Experience with Tricentis testing tool a plus
+ Experience with ServiceNow Agile 2.0 a plus
+ BA Experience a plus, gathering requirements from customers
+ Ensures that service requests for new users, reports and other requests related to ServiceNow work are prioritized and completed
+ Develops business rule workflow customization's in ServiceNow
+ Identifies, analyzes and resolves data and system issues of intermediate complexity.
+ Develops, validates and executes comprehensive test plans.
+ Performs 24/7 on call support as applicable
+ A minimum of 2-3 years with developing in ServiceNow
+ The ideal candidate should have experience administering other systems, creating and maintain process documents.
+ Fundamental understanding of IT service management and the ITIL business processes; experience working closely with SME’s, project managers, and process owners to capture business requirements, translate them into technical specifications and develop service now functionality is a plus.
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
Our company’s success is due to our employees’ dedication and passion for their work. They are our greatest asset. That’s why we are committed to offering employees and their families a comprehensive benefits package and award-winning well-being programs. By helping our employees achieve their full potential, we unlock our own. Visit https://www.thehartford.com/careers/benefits for details.
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
Analyst Service Mgmt - IZ08BE