Service Process Specialist

NTT America Solutions, Inc.

Raleigh, NC 27608

Posted 1 week ago

Job Description

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.


At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.


**Want to be a part of our team?**


Are you looking for an opportunity to join a global innovator in platform-delivered managed services, with a world-class reputation in the market? We are seeking a passionate Service Process Specialist to drive plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). You will create diagrams and evaluates existing processes. You will organizes, lead and facilitate cross-functional project teams.


Other responsibilities will involve developing metrics that provide data for process measurement, identifying indicators for future improvement opportunities. You will Collect data to identify root cause of problems and measure performance against process requirements. You will make sure aligning improvement to performance shortfalls and provide consultation on the use of re-engineering techniques to improve process performance and product quality.


You may also deliver presentations and training courses including measurement, analysis, improvement and control. You will survey and analyze best practices for techniques and processes and communicate team progress. You will also performs cost and benefit analyses and drive service improvement plans.


**Working at NTT**


In this role, you will:


+ Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma).


+ Diagrams and evaluates existing processes.


+ Organizes, leads and facilitates cross-functional project teams.


+ Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.


+ Collects data to identify root cause of problems.


+ Measures performance against process requirements.


+ Aligns improvement to performance shortfalls.


+ Provides consultation on the use of re-engineering techniques to improve process performance and product quality.


+ May deliver presentations and training courses including measurement, analysis, improvement and control.


+ Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses. Drives service improvement plans.


**What will make you a good fit for the role?**


**This role is perfect for you if you:**


+ Can comfortably understand financial statements and metrics, including revenue, expense control and growth .


+ Are an independent self-starter with an entrepreneurial mindset.


+ Have some formal credentials, such as experience related to incident management, process improvement, and operations management.


Education and/or Experience:


+ 8+ years of overall IT experience with the last 4+ related to Incident Management.


+ Bachelor's degree and/or related years of experience.


**Join our growing global team and accelerate your career with us. Apply today.**


**Equal opportunity employer**


NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.



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