Service Team Lead - Naperville

Trek Bicycle Corporation • Naperville, IL 60540

Posted 4 days ago

Job Description

Reports to: Store Manager
Work Order Completion/Management = 60%
  • Actively complete work orders on customer bikes, act as the Service Writer when scheduled as such and execute bike builds as needed.
  • Inspect "Work Orders Due" and "Work Orders Ready for pick-up" daily in order to ensure all work orders are being completed and picked up in a timely manner.
Warranty Resolution = 20%
  • Process all TCG warranty items a minimum of once per week or as needed.
  • Work with the Inventory Lead to ensure that warranty products and credits are processed correctly through Ascend.
  • The Service Lead is the Directly Responsible Individual (DRI) regarding warranty items but will communicate with Store and General Manager on applicable issues.
Training = 20%
  • Organize, implement and validate mechanic training to include the following items: Consistency of work order labor and bike builds, Ascend training, training of sales staff to properly execute test ride checks and ensuring mechanics are up to date on the latest technologies.
Miscellaneous Duties
  • Perform other duties as prescribed by management as needed.

We believe in our bikes. We believe in our customers. We believe in our community. We strive to educate our customers and create positive cycling experiences, as well as the ultimate brand experience in-store. Positions are for serious inquiries only.

We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Job Details

Location:  Naperville, IL 60540

Employment Type:   Full-Time


Sign Up for Daily Job Alerts.

Thank You

You will receive your first job alert within 24 hours.

Similar Jobs

    Browse Jobs | Terms & Conditions | Privacy Policy | Unsubscribe
    POWERED BY    


    Service Team Lead - Naperville

    Trek Bicycle Corporation • Naperville, IL 60540

    By clicking the button above, I agree to the Upward Terms of Use and Privacy Policy and to receive SMS, text alerts and email job alerts from Employers and Upward at the phone number or email provided above or in my resume. Standard message rates apply. Consent is not required for use of this service.