Servicer Student Loan Collections

Credit Adjustments, Inc. • Manchester, NH 03101

Posted 1 month ago

Job Description

Job Description

 

POSITION SCOPE: The Servicer Student Loan Collections will assist in the tracking of accounts from collections to servicing. The servicing team member will assist the team with the management of the document process to transition accounts from collections to servicing after the first payment is made on the account.

 

ESSENTIAL DUTIES & RESPONSIBLITIES:

  • Assists with communication and correspondence to ensure complete and accurate information in processed
  • Reviews all correspondence for accuracy and completeness
  • Must be reliable and dependable and available to work the assigned schedule
  • Follow all company policies and procedures
  • Meet all required deadlines
  • Maintain high standards of professionalism
  • Communicate effectively with all areas of the company
  • Complete all duties and tasks as assigned

 

PREFERRED QUALIFICATIONS:

  • A high school diploma and two to six months relevant experience is preferred
  • Previous experience in customer service, sales, collections, or a related role is preferred
  • Knowledge of 3rd Party disclosure and FDCPA, and the ability to be licensed in all states is preferred
  • Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred
  • Prior PC and keyboard knowledge is preferred
  • Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages is preferred
  • Ability to work independently and multi-task
  • Utilize effective decision making skills
  • Ability to gather information and document data in the operating system
  • Excellent written and verbal communication skills
  • Ability to remain calm in emotionally tense situations
  • Demonstrate a positive attitude and professional demeanor in the work place
  • Available to work flexible hours

 

Company Description

Credit Adjustments, Inc., a national leader in the debt collection industry, is a family-owned company that has been in the collections business for over 50 years. Credit Adjustments focuses on two major financial recovery markets. The first is student loan collections - serving as a subcontractor for the United States Department of Education, and the second being the receivables management of medical debt collections. CAI is committed to delivering excellent customer service and collecting profitable results.

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