Software Development Manager, Amazon Connect (AWS)

Amazon Web Services

Seattle, WA 98194

Posted 1 month ago

Job Description

Description


Job summary


Are you inspired to work with a team than launches products with direct and massive impact on Amazon’s customers? Are you excited to join one of the newest and most exciting AWS services?


Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.


See our section in Andy Jassy 2020 re:Invent keynote (https://www.youtube.com/watch?v=xZ3k7Fd6\_eU&t=7516s) .


We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Managers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.


Learn more about Amazon Connect here (http://aws.amazon.com/connect) .


Find (http://www.zdnet.com/article/how-the-abs-prepared-for-the-same-sex-marriage-survey-using-the-public-cloud/) Media Coverage on Connect here (https://www.benzinga.com/analyst-ratings/analyst-color/17/03/9241888/how-amazons-connect-could-impact-twilio-zendesk-ringcent) , here (https://aws.amazon.com/blogs/aws/new-amazon-connect-and-amazon-lex-integration/) and here (https://techcrunch.com/2017/03/28/aws-amazon-connect/)


**_About Us_**


**_Inclusive Team Culture_**


_Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust._


**_Work/Life Balance_**


_Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives._


**_Mentorship & Career Growth_**


_Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future._


BASIC QUALIFICATIONS


+ 7+ years of experience working directly within engineering teams


+ Experience partnering with product OR program management teams


+ 3+ years of people management experience, managing engineers


+ 3+ years of experience architecting and designing (architecture, design patterns, reliability and scaling) of new and current systems


· Bachelor’s Degree in Computer Science or related field,


· 8+ years experience building successful production software systems,


· 6+ years management experience (including a combination of experience hiring, managing performance, and providing technical leadership),


· 3+ years building systems that build and leverage AI-based technologies.


PREFERRED QUALIFICATIONS


· The ability to take raw product requirements and develop software architectures and designs to bring them to life,


· Experience defining system architectures and exploring technical feasibility tradeoffs,


· Experience in designing and building sophisticated fault-tolerant distributed systems,


· Understanding of developing software with systems-level performance constraints,


· Familiarity with communications and metrics,


· Experience with Java, web technologies (HTML, JavaScript, etc), multi-threaded programming, and telephony systems,


· Experience in driving systemic operational improvements,


· Experience building AI-based models.


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us .


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.



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