Sr. Corp Systems Engineer – AWS

SHI International Corp.

Austin, TX 78703

Posted 1 month ago

Job Description

The SHI Sr. Systems Engineer works with SHI customers and SHI sales teams as an escalation resource to troubleshoot and resolve technical support issues. The SHI Sr. Systems Engineer performs proactive duties to ensure proper management of customer environments as defined in our support and managed services agreements. Additionally, as a senior resource, the SHI Sr. Systems Engineer mentors other members of the support and engineering team.


This position is a remote position however may be required to report to SHI Austin, TX as required for business needs as determined by SHI management.


Founded in 1989, SHI International Corp. is a $12 billion global provider of IT solutions and services, and currently has over 5,000 dedicated employees worldwide.


To learn more about SHI International Corp, visit our website: www.shi.com/careers


What SHI Can Offer:


+ World Class Facility includes on site gyms and cafeterias


+ Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy


+ Work in an up-beat, creative, and fun environment


+ Benefits including medical, vision, dental, 401K, and flexible spending


• Translate customer business needs into technology specifications by providing


pre/post-sales support to our Cloud Sales Teams and Customers.


• Conduct discovery calls with customers to address customer technical needs


• Team with Cloud Solution Architects to support and develop advanced solutions or


resolve customer escalations.


• Provide technical escalation support for our Cloud Service Desk and follow up on


documented procedures in our Case Management System.


• Investigate user problems and identifies root cause; determines possible


solutions, tests and implements solution, and confirms issue has been resolved.


• Maintain an advanced business and technical understanding of AWS Services and


offerings.


• Stay current with new AWS technologies and/or offerings


• Attend training and acquire manufacturer certifications as determined by


management.


• Provide AWS Solution training as needed to the Sales and Support Teams


• Provide technical mentoring and development to other Support Team members


• Identify and promote SHI Professional and/or Managed Services when speaking


with customers


• Work with Cloud Support Team to document and/or review Knowledgebase


Articles


• Work as “On-Call” Escalation Support for evening/weekend shifts


+ BS degree or equivalent work experience


+ Certifications Required(one or more)


+ AWS Certified Associate Solutions Architect


+ AWS Certified Professional Solutions Architect


+ AWS Certified Associate Developer


+ AWS Certified Associate SysOps Administrator


+ AWS Certified DevOps Engineer


+ 5+ years direct technical pre or post-sales experience designing or supporting AWS environments


• Proven experience designing, configuring and/or supporting Server infrastructure


and/or AWS in large, complex environments


o Basic scripting and development skills & PowerShell


o Configuration and management of Windows Server environments or AWS


environments


o Proven ability to provide L2 Advanced Support for EC2, RDS, S3, CloudFront,


CloudWatch, VPC, SNS, Lambda, Elasticache, Dynamo DB, and other AWS Services.


• Must have strong communication skills, both written and verbal


• Strong interpersonal skills are required for effective communication with internal


team members, customers and partners


• A proactive "can-do" attitude with strong critical thinking and problem solving


skills


• Excellent organization and time management skills


• Creative and self-motivated mindset to further technical capabilities


• Ability to travel if needed


+ FLSA Status: Exempt


Equal Employment Opportunity – M/F/Disability/Protected Veteran Status


The estimated pay range for this position in Colorado and New York is $80,000 - $135,000 which includes a base salary and bonuses. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location, and therefore will vary from individual to individual. This information is provided per the Colorado Equal Pay Act and New York Human Right Law. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.


#Corp


#LI-CL1


Marketing Title: Sr. Corp Systems Engineer – AWS


Requisition ID: 2022-11352


Compensation Structure: Base Plus Bonus


External Company URL: https://www.shi.com/



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