Sr. Customer Success Manager

SS&C Technologies

Rockland, ME 04841

Posted 1 month ago

Job Description

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.


That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.


If you see your opportunity in complexity , then we are the right fit for you.


Job Description:


Role Overview


We are seeking a Customer Success Manager to join our small, collaborative Customer Success team for Chorus, a new division of SS&C that focuses on


Intelligent Automation. In this role, you'll focus on nurturing our clients’ engagement with the ultimate focus on customer retention and growth. Do you enjoy partnering with team members to creatively solve challenges? Are you organized, analytical and quick to understand complex issues? Do you have an interest in smart technology and how it can help customers manage their business processes at scale? If this sounds like you, we encourage you to apply!


Chorus is a new division of SS&C that focuses on Intelligent Automation. We


optimize smart technology, such as machine learning, robotic process automation and natural language processing to help our customers transform and manage their business processes at scale.


This role can be remote in an Eastern Time Zone or hybrid if you are close to one of our offices in the East.


Responsibilities


+ Build long term relationships with key customers based in the Eastern Time Zone and Europe


+ Serve as customers’ trusted advisor and partner with sales, professional services, legal, finance, engineering and other teams to advocate solutions.


+ Develop and own customer success strategies, account plans and best practices.


+ Become proficient in our product and be able to perform setup tasks for customers.


+ With a focus on growth and expansion, own the renewal process of key enterprise accounts.


+ Primary point of contact for customer support.


+ Run and provide performance reports to key clients on a quarterly and annual basis.


Qualifications


+ College Degree or equivalent experience.


+ 3-5 years Enterprise Customer Success/Account Management/Customer Service or similar experience.


+ Previous experience in a technology company, ideally SaaS.


+ Ability to generate reports, analyze and present data to customers.


+ Computer-savvy, including Excel.


+ Comfortable in a startup setting is ideal.


+ Ability to manage multiple customers simultaneously.


+ Take initiative, be proactive and outcome-driven.


+ Ability to communicate both problems and solutions effectively.


+ Stellar problem-solving skills, an understanding of when to collaborate or escalate an issue.


+ In the future, light travel to meet clients (approximately 10%).


This role can be remote in an Eastern Time Zone or hybrid if you are close to one of our offices in the East.


Location:


Kansas City Missouri


SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here (http://www.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf) and here (https://www.eeoc.gov/employers/upload/eeoc\_gina\_supplement.pdf) . SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.



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