Sr. Technical Platform Manager

Asurion • Sterling, VA 20163

Posted 3 days ago

Job Description

Job Description

Asurion is seeking a talentedSenior TechnicalPlatformManager to join our exciting team in Sterling, VA. If you are an experienced professional driven by a passion for designing and implementing enterprise solutions, we want to meet you.

Asurions platform help millions of customers each year to replace or repair their coveredproduct, and the Asurion API platform is the foundation for those customer interactions. Whether that customer interaction occurs on our website, over phone, or via text, the Asurion APIs support all customer experiences and ensure a consistent, high quality experience.TheSenior TechnicalPlatformManagerplays a critical role in this platform, innovating new features and providing ownership and leadership throughout the lifecycle of the deliverable.


  • Design multi-platform, enterprise solutions that enable new business functionality and improve customer experience; translate those designs into REST APIs that support multiple channels and applications
  • Establish and enforce platform best practices in API design
  • Design solutions that are forward looking so that APIs can grow without significant refactoring
  • Be an expert in Asurion business processes; advocate for those best practices while leading Asurion teams and individuals through solutions that you design
  • Drive accountability through metrics, ensuring all platform releases are successful in both the technical and business goals of the deliverable
  • Communicate complex solutions to non-technical audiences
  • Negotiate through difficult conversations related to roadmap planning or technical design; maintain an open view while also adhering to best practices and maintaining quality; find creative compromises
  • Create new architectural documents that clearly illustrate the technical design and enable success of the development and testing teams
  • Lead the exercise of determining root cause for complex production issues, categorize as defects or enhancements, and prioritize and delegate the resulting work
  • Be an advocate and leader over the quality of the API throughout the full software development lifecycle
  • Own a product backlog and set priorities for your team
  • Create documentation and tools that enable other Asurion applications to easily and successfully integrate with the API platform; drive self-sufficient API consumption and minimize the support required by the API team


  • Minimum 4-year college degree in related field (Computer Science, Mathematics, Engineering) or relevant experience
  • Experience working with engineering teams on a daily basis, ideally from a leadership role
  • Knowledgeable in multi-platform enterprise solutions, has a passion for designing solutions that combine those individual systems for a common business outcome
  • Excellent verbal and written communicator; can efficiently translatetechnicaland non-technical; provides relevant information based on audience needs
  • Skilled at managing multiple, competing priorities simultaneously
  • Can do attitude, team player, fun, energetic personality
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions
  • Highly proficient in relational databases and SQL
  • Able to investigate defects to determine root cause, identify impacts, determine priority, and recommend solutions
  • Proficient in enterprise data modeling; experienced in leveraging best practices when making changes to the data model to support business needs
  • 5+ years of experience in system engineering or hands-ontechnicalarchitecture role

Preferred Skills:

  • Experience with cloud technologies such as AWS, Azure
  • Experienced in both the protocol and the message content of system to system integration, including SOAP, REST, HTTP, EMS, XML, and JSON
  • 3+ years working experience designing distributed applications using SOA, microservices, or similar architectural strategies
  • 3+ years of experience working directly in TIBCO Business Works, webMethods, TIBCO EMS, Oracle SOA Suite, Oracle Service Bus, or similar integration technologies



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