Sr. User Research (East Coast)

The LEGO Group

Boston, MA 02133

Posted 1 month ago

Job Description

Sr. User Research (East Coast)

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+ **Location**

+ - USA, Boston, Massachusetts

+ **Job ID** US12303

+ **Category**

+ - Analytics, Insights & Business Intellige

+ **Language** EN

**If you are passionate about helping people through research this might be the opportunity for you**

Use your research education expertise to establish the value of Learning through Play and the impact it can have on learning outcomes

**Play your part in our team success**

LEGO® Education is on a mission to deliver amazing learning experiences that will prepare today’s children for the world and careers of tomorrow. We deliver STEAM based learning that encourages children engage in their learning experience, both with their hands and minds.

Learning and Outcomes ensures a focus on and delivery of highly relevant and impactful learning material and the application of this – both globally and locally. This includes teacher and student material, professional development, and solution support both pre- and post-sales.

The User Researcher is critical to LEGO Education’s ambition to have a positive and proven impact on learning outcomes.

**Core Responsibilities**

•Design, conduct, and oversee qualitative research studies and initiatives to inform and evaluate current and new features, products, and experiences

•Synthesize multiple inputs (reporting data, metrics, qualitative, and quantitative insights) to arrive at recommendations that deliver learner-focused outcomes for the team

•Partner with design, product, and marketing colleagues to understand business needs, and design appropriate research studies to generate user-focused insights

•Define and evaluate existing customer journeys, and user goals to understand the needs of our users and inform product roadmap

•Design and implement custom research to support the objectives of the business

•Collaborate to define intent, development, testing, and refinement of prototypes

•Collaborate to build user journeys and personas

•Design and implement a variety of research initiatives, including usability testing, concept tests, anecdotal studies, case studies, and efficacy studies

**Do you have what it takes**


•3 to 5 years’ experience working in similar or related fields ideally in the Education sector

•Teamwork, able to collaborate closely with other researchers, designers, content developer, and marketing to ensure research you deliver is integrated into every aspect of the product and provides a well-rounded view of our users

•Solid understanding of the best methods and systems for conducting research (mixed method study design, bias elimination strategies) in user experience, product design, or technology context

•Ability to synthesize multiple inputs (reporting data, metrics, qualitative, and quantitative insights) to arrive at recommendations that deliver user-focused outcomes for the team

•Experience integrating user research into product design practices

•Outstanding analytical skills and ability to process large amounts of data gathered throughout the research and distill the most relevant information.

•Extensive and proven experience using various research and testing methodologies, from generative to causal in an education setting

•In-depth knowledge of primary and secondary US and global education markets

•Ability to empathize deeply with teachers and learners and fiercely advocate from their perspective

•Strong familiarity with STEAM curriculum and pedagogy

• Language: Advanced English. Superb communication skills both verbally and in writing and comfortable in presenting complex ideas

**Join the global LEGO® team!**

What’s in it for you? Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.

Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Build your career brick by brick at the LEGO Group.

Remember to apply using Google Chrome for an easier process and attach your CV in PDF format.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement, which is intended for those with disabilities - LEGO systems endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860.394.3769. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.



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