Supervisor- Textbooks (Full-time) Duquesne University Bookstore

Barnes & Noble Education

Pittsburgh, PA 15222

Posted 1 month ago

Job Description


Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.


Barnes & Noble College is seeking a savvy, driven, adaptable, and customer-focused team member to work every week, year round for at least 30 hours each week as a full-time Supervisor in our Textbook department. In Textbooks you will provide assistance to the management team, have oversight for booksellers within the department or store in the absence of upper management, while greeting and assisting customers with locating course materials for rental or purchase.


A Supervisor in Textbooks will support the management team, serve as a resource for all departments, a model for customer service, and a driver for sales. As a Supervisor in the Textbook department you will spend the majority of your time on the sales floor making sure we have the right course material, in the right quantity, at the right time while modeling Wow customer service. You may work directly with campus partners, students, and faculty to increase adoptions, rentals, and promote digital sales while successfully executing our textbook timeline each term.


+ Spend the majority of your time on the sales floor as a mentor and model of exceptional customer service.

+ Ability to use department specific technology to answer questions about course material, recommend products and/or services, and locate or obtain materials based on course descriptions or customer needs.

+ Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.

+ Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store.

+ Help resolve customer issues and complaints and escalating to manager, when necessary.

+ Assist with processing sales transactions.

+ Full-time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.

**Physical Demands:**

+ Frequent movement within the store to access various departments, areas, and/or products.

+ Ability to remain in a stationary position for extended periods.

+ Frequent lifting.

+ Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

**COVID-19 Considerations:**

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.


+ 2+ years’ experience in a retail setting preferred.

+ Candidates must be a minimum of 18 years of age to be considered for regular/seasonal employment.

+ High school diploma/GED required.

+ Excellent customer service and communication skills needed to answer questions and explain features in simplest form to people of various backgrounds and skill.

+ Strong interpersonal, communication, and troubleshooting skills.

+ Basic reading, writing and accounting skills required.

+ Ability to work a flexible schedule including evenings, weekends, and holidays.

**EEO Statement**

**Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.**

**Job Locations** _US-PA-PITTSBURGH_

**ID** _2022-2688_

**Category** _Retail Sales Associate_

**Position Type** _Regular FT_

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