Supervisory, Services

Pga Tour Superstore • Peabody, MA 01960

Posted 20 hours ago

Job Description


At PGA TOUR Superstore, we're always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we're dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization.

Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the Assistant Store Manager and/or General Manager, the Services Supervisor works with the Management team and Merchandising Supervisors to coordinate services sales opportunities with product sales. Also, works with all Merchandising Supervisors and Sales Associates to promote customer services and in-store events. The Services Supervisor services all services associates and front end associates to provide the best possible customer experience in each service area.

Overall Function of this Position:
  • The Services Supervisor oversees the Services and Front End operations that drive the customer experience.
  • They ensure that all service-related procedures and programs are implemented so all customers receive a world-class shopping experience.
  • They are responsible for maximizing sales in the Customer Service and Front End stations, Customer Service Desk Club Services Desk, Tennis Desk, and Club Repair; and ensure store associates introduce all customers to our services and programs.

Key Responsibilities:

  • The Services Supervisor ensures:
    • Every customer observed within 10 feet of every associate is greeted within 30 seconds.
    • All customers receive an outstanding experience which exceeds their expectations when participating in any store service event.
    • All associates are trained on all store services procedures, policies and programs to create a first-class customer experience.
    • All signing relative to services, events, and programs is current and continuously communicated.
    • Associates in all service areas and Front End are trained to execute all customer service programs.
    • All Front End and services areas, equipment, and supplies are maintained and operational.
    • All services programs, promotions, and procedures are consistently executed throughout the store (clinics, lessons, group instruction, Front End, etc).
    • Associates in all services area and Front End are scheduled to meet customer service demands.
    • Daily work lists are created and completed by assigned associates in services areas.
    • Customer lessons are maintained in the Lesson Scheduler program.
    • Associates in all services areas and Front End are recruited, hired, counseled, coached, and reviewed as needed.

Qualifications and Skills Required:

  • Communication: Strong listening and interpersonal skills. Candidates must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and instructions to associates to execute company programs.
  • Analytical: Candidates must have strong strategic skills, be able to forecast business needs, and develop comprehensive solutions to complex problems.
  • Proven track record of identifying opportunities and solutions to increase sales and improve operational processes.
  • Computer: Candidates must be proficient in Microsoft Excel, Microsoft Outlook, and the Internet.
  • Organization: Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives. They must have strong organizational and intuitive skills to make sound decisions without direct supervision.
  • Education: The knowledge, skills, and abilities typically acquired through the completion of a G.E.D. or high school diploma.
  • Experience: Two (2) years of experience in sales, management and associate development preferred.
    • Working conditions and physical demands:
      • Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
    • Candidate must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

Job Details

Location:  Peabody, MA 01960

Employment Type:   Full-Time


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    Supervisory, Services

    Pga Tour Superstore • Peabody, MA 01960

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