Supv Specimen Processing - Valencia, CA req10577

Quest Diagnostics • Santa Clarita, CA 91382

Posted 2 weeks ago

Job Description

Supv Specimen Processing - Valencia, CA req10577

Schedule: Sunday-Thursday, 12am-830am

Basic Purpose:

Supervise functions within Specimen Processing department, which may include one or more of the following: Specimen Processing, Test in Question/Problem Resolution, Imaging/Microfilming. Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity. Ensure maintenance of a safe, ergonomically sound, professional environment. Know and understand all functions of the department. Typical direct reports 20-25.

Duties and Responsibilities:

  • Responsible for daily operations of department which may include responsibility for Imaging/Microfilming, Test In Question and some Problem Resolution Client Service functions

  • Oversees safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.)

  • Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines

  • Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOPs as indicated

  • Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Directors offices

  • Ensures all documentation is complete and reviewed as required for internal and external inspection/audit

  • Ensures all employees meet Compliance Guidelines and Competency Testing. Ensures all employees receive adequate training and meet annual competency requirements

  • Monitors incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments

  • May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations

  • Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results

  • Monitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions

  • Demonstrates leadership skills in employee relations, scheduling, new employee onboarding, team meetings, coaching, performance management

  • Establishes and motivates a participative work environment that actively encourages and supports employee involvement.

  • Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff.

  • May track/enter time/attendance of employees

  • Prepares month-end reports

  • Investigates/resolves and responds in a timely manner to internal and external customer issues appropriately and effectively

  • Prepares schedules for department employees, maintains adequate coverage for department

  • Oversees and ensure adequate supply inventory for department

  • Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines

  • Participates in the interview, selection and hiring of new employees

  • Responsible for coaching, development, supervision and succession planning of staff

  • Monitors on-going performance of employees; provides corrective action and counseling as required. Prepares and administers annual performance reviews

  • Assists in ensuring fiscal responsibilities of the department are met which includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures

  • Participates on Quest Management System (QMS) and Process Improvement Teams, or other initiatives to meet business objectives

  • Organizes and lead projects both within the work group and with cross-functional groups

  • Meet all deadlines assigned by manager

  • Effectively works with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvement

  • Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments and employees in a professional manner

  • All other duties as assigned

    Supervision Exercised:

    20-25 direct reports typically non-exempt individual contributors ranging in grades 25-30


    Education Preferred:

  • AA degree or a combination of education and experience

    Work Experience:

  • 5 years experience in a laboratory; Medical or production background preferred ; internal candidates require minimum of two years in Group Leader/related role

  • Previous people leadership experience preferred

  • PC skills, MS Office applications

    Physical and Mental Requirements:

  • Works in a biohazard environment, practicing good safety habits

  • Handles multiple tasks and works in a production environment

  • Must have the mental alertness and high energy required to appropriately perform job.


  • Excellent leadership, organization, communication and interpersonal skills, and ability to interact effectively with internal and external customers.

  • Monitor and provide safe work environment, prepare incident reports and implement preventative measures

  • Act in a professional manner at all times.

  • Must be able to adjust schedule to meet business requirements, which may include extended hours.

  • Knowledge of systems tools such as COGNOS, PeopleSoft, IntelliQuest, Kronos

    All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an

    Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity


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