Switchboard Operator

Cabela's

Auburn Hills, MI 48321

Posted 1 month ago

Job Description

**Position summary: Performs all functions necessary at the Reception Desk / Switchboard**


**Position responsibilities:**


1) Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers


2) Answers and directs incoming phone calls in a prompt, friendly and outgoing manner


3) Handles customer and associate questions and requests


4) Distributes applications to prospective new associates


5) Coordinates and schedules appointments for Management


6) Filing, copying & other clerical assignments as needed


7) Maintains associate bulletin boards; insures they are current; posts schedules


8) Familiar with store layout


9) Remains product knowledgeable


10) Aware of advertised sales, special events and store layout


11) Keeps work area clean, neat and well stocked with supplies


12) Follows all Company Policies and Procedures


**Education and/or Experience**


High School diploma or equivalent experience


**Mathematical Skills / Reasoning Ability**


Ability to calculate figures such as discounts and make change to customers


**Communication Skills**


Ability to communicate in a friendly and professional manner to our customers and other associates


**Physical requirements**


Able to stand for extended periods


**Other Knowledge, Skills and Abilities**


Ability to establish and maintain effective working relationships with Management, coworkers and customers


Ability to operate computerized Point of Sale register system and computerized PBX system


**Other duties, assignments and responsibilities as needed.**


Bass Pro Shops


**About** **Bass Pro Shops**


Bass Pro Shops (http://www.basspro.com/) is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s (http://www.cabelas.com/) to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group (http://www.whiterivermg.com/) , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge (http://www.bigcedar.com/) , America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”



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