Systems Manager

Innovation Associates, Inc.

Chicago, IL 60684

Posted 1 month ago

Job Description

The Role:

The Systems Manager will act as a dedicated resource, onsite at their assigned iA customer facility near Bolingbrook, Illinois. The Systems Manager will support the customer’s daily operations and will troubleshoot, train personnel on how to operate and maintain iA equipment at the customer’s facility. The Systems Manager will act as a liaison between the customer and iA, providing valuable feedback regarding the system’s performance regularly.

What you'll do:

+ Monitors the system performance

+ Conducts preventive maintenance on equipment

+ Troubleshoots and repairs system issues and works to resolve issues in a timely and effective manner

+ Provides remote support after-hours to customer as needed

+ Collaborates with iA’s engineering teams and subcontracted vendors to resolve system/component issues

+ Monitor dispenser and canister activities, communicating common issues and points of failure to iA’s Counting Technology team

+ Conducts firmware updates to system components as available

+ Acts as a subject matter expert to advise customer on system performance, available enhancements, and strategic ways to prevent operational risks

+ Request and manage parts through the proper RMA process as needed

+ Complete all software installations, updates, and patches, and configure setups to ensure functionality at each workstation

+ Follows customer protocols and SOPs in relation to software installations, changes, and backups

+ Complete all preventive maintenance activities within prescribed timelines, according to iA standards

Who you are:

+ Bachelor of Science in an Information Systems, or Engineering field

+ 3+ years’ experience in Automation Industry

+ Excellent verbal and written communication skills

+ Attention to detail

+ Experience with hand tools, multimeters

+ Programming industrial automation systems

+ PLC Programming experience

+ Ability to lift up to 40 pounds at a time

It would be great if you also have:

+ Project Management experience

+ Ability to work in a fast-paced environment

+ Proficiency in using Microsoft Office applications

+ Ability to work independently

+ Results driven

What are the perks?

+ Generous time off policy that allows you to put your family first

+ Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company

+ Competitive benefits, salary, and tuition reimbursement programs

+ Commitment to professional development and working for a company where your voice is heard

More about iA:

Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support.

Our Products:

+ Software

+ Modular Hardware

+ Sophisticated Counting and Collation Devices

Our Core Values:

+ Solutions Driven

+ Customer Centric

+ Championing Diversity

+ Empowering Ownership

+ Trust Daringly

To learn more about iA’s product, people and culture visit us at OR check us out on LinkedIn ( , Facebook ( or Twitter (\_News) !

iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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