Technical Program Manager 3

Comcast

Philadelphia, PA 19133

Posted 1 month ago

Job Description

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.


Job Summary


Responsible for the technical program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with guidance from senior staff member(s). Serve as the program lead for specific, defined multi-discipline technical programs or projects of greater than average complexity and scope. Responsible and accountable in the planning, development and delivery of new technical programs. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.


Job Description


The Sales Tech Portfolio and Program management team is seeking a Technical Program Manager 3 to join our team. This team is responsible for tracking and managing theprogram schedule for our eCommerce platform(s)which supports both our self-service customers and our Retail and Telesales Agents. In this role, you will partner closely with business and technology stakeholders to ensure clear communication and alignment between teams.You will interface with multiple teams within the SDLC from intake, solution design, planning, delivery, E2E testing and deployment activities.The ideal candidate has strong cross functional team collaboration and communication skills, a passion for continuous improvement and can manage multiple tasks within a fast paced and deadline driven environment.


Core Responsibilities


+ Understands the scope of technical programs as defined by the product and business requirements and the budget process. Actively participates in the key planning of program milestones drives alignment to these milestones. Uses specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team.


+ Works to identify and obtain participation from required cross-functional core team members, including matrixed project managers. Oversees the team as they plan, track and execute project plans from start to completion.


+ Creates program plans and program record. Works with the core team and senior staff member(s) to identify and schedule all the work required to fulfill program scope, including identification and management of critical path tasks.


+ Assists in the development of key goals, objectives and success criteria for the program. Ensures clear communication and alignment with stakeholder and delivery teams.


+ Recommends changes to improve the engineering process and to alleviate process inaccuracy and duplication.


+ Supports the budget and resource forecasting exercises.


+ Identifies and analyzes risks and issues while providing resolutions to a diverse range of sophisticated problems.


+ Tracks and manages the program schedule and task details included in the technical program plan. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Works with team to assist in action item resolution and track completion. Ensures program milestones are accomplished and ensures overall timelines are met. Documents all major plan changes in scope, approach and date delivery. Determines and develops approach to solutions.


+ Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Works with senior staff members to manage proposed changes to program parameters and ensures appropriate processes and communications are followed. Works under normal supervision. Follows established directions.


+ Monitors and ensures quality of program deliverables. Works with core team and key field resources to develop and monitor deployment schedule, strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments.


+ Delivers on commitments while demonstrating a high level of integrity and respect for all teammates and stakeholders.


+ Consistent exercise of independent and collaborative judgment and discretion in matters of significance.


+ Regular, consistent and punctual attendance. Ability to work nights and weekends, variable schedule(s) and overtime as vital.


+ Other duties and responsibilities as assigned.


Employees at all levels are expected to:


+ Understand our Operating Principles; make them the guidelines for how you do your job.


+ Be responsible for the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.


+ Know your stuff - be hard-working learners, users and advocates of our ground breaking technology, products and services, especially our digital tools and experiences.


+ Win as a team - make big things happen by working together and being open to new insights!


+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.


+ Get results and growth!


+ Respect and promote inclusion & diversity.


+ Do what's right for each other, our customers, investors and our communities.


Disclaimer:


+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


+ This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.


Comcast is an EOE/Veterans/Disabled/LGBT employer.


Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.


Education


Bachelor's Degree


While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.


Relevant Work Experience


5-7 Years


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.



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