Tenant Services Coordinator

Resources For Human Development • Philadelphia, PA 19019

Posted 2 weeks ago

Job Description

Requisition Number: PA017-TENAT-H-05-2018-02 Job Title: Tenant Services Coordinator City: Philadelphia State: PA Minimum Degree Required: C - 4 Year Degree Minimum Years of Experience: 3 Salary Range: $40,000-$45,000 Tenant Services Coordinator Apply Now Email Description/Job Summary Tenant Services Coordinator Team A.R.R.I.V.E. (Achieving Recovery and Rehabilitation with Individual Vision and Excellence) is the mobile core services team for individuals moving to permanent supported housing, utilizing psychiatric rehabilitation, peer support, and tenant support services for individuals with mental health needs. The Tenant Services Coordinator (TSC) position is an integral position on Team ARRIVE and is primarily responsible for the overall management of housing services. The TSC will communicate and coordinate with a variety of stakeholders to maintain permanent housing for the individuals served. Duties and responsibilities: Serve as liaison with the Office of Health and Opportunity Clearinghouse. Follow Funder Tenant Services Guidelines related to service provision, documentation and communication with stakeholders. Acquire, demonstrate, and train staff and individuals in best practice housing knowledge for all eligible populations. Develop expert knowledge of leasing requirements for all PSH units; HUD Section 8 and other housing regulations; the landlord/tenant laws, and Fair Housing issues. Serve as a liaison and respond to all requests within 24 hours for the tenant and their property manager as well as the county Tenant Services Liaison (TSL). Communicate with the CSS staff regarding concurrent review, level of care, and relevant changes/amendments. Maintain proactive communication with all assigned property managers. Identify and respond to issues and concerns of property managers. Provide pre-tenancy services to individuals that include a review of each persons housing history, available income, employment history, and the identification of any barriers that may make acquisition/maintenance of housing difficult. During the Move-In phase, collaborate with the Participant/Service Team to ensure that he or she understands the lease agreement and his or her responsibility for timely rent payment and apartment maintenance and that the lease agreement properly reflects the landlords responsibilities. Provide housing stabilization services focusing on helping each person remain in permanent housing through regular contact to assure safety and welfare and monitor the condition of the apartment. Help each person to access and maintain entitlement benefits. Make service referrals and coordinate services with other providers to avoid duplication. Develop and maintain tracking mechanisms for information as required by TSL and Lead agency administration. Advocate on the participants behalf with landlords, service providers, and others in the community with whom the individual has contact. Assist participant in meeting tenant obligations for timely rent payments and apartment maintenance. Maintain regular contact with each landlord to monitor the participants tenancy and respond to issues or complaints from the landlord before they become crisis. Maintain program records. Ensure clients have access to and utilize the after-hours on-call staff for emergencies or after-hours support. Attend staff meetings. Actively participate in service coordination planning meetings. Participate in individual and group supervision. Attend all required RHD meetings and perform other office activities as assigned. Report abuse and/or neglect immediately to the Director and the proper authorities. Report suicidal, homicidal, and/or gravely disabled status to a supervisor immediately. Provide backup for other Mobile Recovery Team members. As assigned in order to support care of consumers as well as to foster an atmosphere of dignity and respect as outlined in the RHD Values. Qualifications: Bachelors Degree in human services field including social work, psychology or related field from an accredited institution and three years residential and/ or supported housing experience or; Masters degree preferred in human services field including social work, psychology or related field from an accredited institution and one year residential and/ or supported housing experience . CPRP certification preferred Two years of experience in the effective provision of direct or supervisory services related to housing for individuals in mental health recovery. Must be proficient in Microsoft Office Suite Experience in entering data and using Electronic Health Record. Valid drivers license State police clearance Child abuse clearance FBI clearance Working conditions Team ARRIVE is a mobile program. The Tenant Services Coordinator will be required to meet with participants and team members in the field to provide service delivery or for quality assurance purposes. This may include the need to use public transportation and walking to locations in both warm and cold weather conditions throughout the year. Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status


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