Ticket Seller RACE & SPORTS BOOK

Dovers Downs Inc • Dover, DE 19903

Posted 2 weeks ago

Job Description


Dover Downs Hotel & Casino offers exceptional perks and benefits that most hotels and casinos wouldn't even dream of. We offer paid holidays, 401(k), uniform & laundry service, financial coaching, health & wellness programs, emergency fund, tuition reimbursement, holiday events, free & discounted food at our many restaurants, discounts at our retail shops and hotel, discounts at Toppers Spa & Salon, recognition awards and events, and many more awesome extras. Join this amazing team and see what real hospitality looks like!

MAJOR JOB FOCUS: Race & Sports Ticket Sellers at Dover Downs will exude professionalism and display friendly and superior customer service while providing rapid and accurate ticket selling and cashing services to the guests of the race and sports book.


* Handle selling and/or cashing tickets in accordance with departmental policy and ensure compliance with Delaware Harness Racing Commission regulations and Delaware Lottery regulations.

* Make payment on winning tickets in an accurate and timely manner; verifying tickets and payoffs.

* Ensure that all guests and fellow employees are treated with the utmost courtesy and respect.

* Project a professional and friendly demeanor and remain attentive to all guests' needs during assigned shifts.

* Ensure that Race & Sports operations personnel are informed of all guests' requests for service.

* Maintain and balance an assigned cash drawer.

* Close cash drawer in accordance with departmental policy.

* Ensure that all transactions are executed in an accurate and expedient manner.

* Promote the use of Capital Club cards and act as an ambassador of Dover Downs.

* Ensure that Race & Sports operations personnel are notified of any suspicious activity.

* Notify Race & Sports operations personnel of the need for supplies.

* Stock seller stations with supplies and keep all areas neat and clean.

* Assist in stocking information stations and notifying Race & Sports operations personnel of the need to replenish programs, tip sheets, odds sheets, sports information sheets, etc.

* Work additional hours on short notice as requested by Race & Sports operations personnel should staffing situations arise.

* Provide exceptional customer service

* Work safely, following all established safety rules and regulations

* Communicate effectively with co-workers, supervisors and guests

* Follow all relevant policies and procedures


* Perform other duties as assigned.


* High School diploma, GED, or equivalent work experience required

* Prior cash handling experience preferred

* Must attend departmental training on specific Race & Sports Book terminals and Horse Racing terminals and pass a proficiency test on both

* Must possess good communication skills and listening abilities

* Must perform calmly, quickly, and accurately in a high-stress, time-sensitive environment

* Must maintain a professional, clean, neat, and well-groomed appearance

* Must be able to obtain regulatory credentials from the Delaware Harness Racing Commission and the Delaware Lottery

* Must be available to work nights, weekends, and holidays

* Must be able to report to work on time as scheduled


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