**Key Responsibilities would include:**
+ Ensuring BAU Execution to be best in class. Publishing of periodic metrics and tracking reasons for deviation from agreed levels
+ End to End process responsibility and to be in control of End of day reports, cut-offs and critical reports
+ Responding to routine queries/complaints and ensuring completeness
+ Identify opportunities for process efficiency & implement in a controlled manner
+ Exhibit effective communication with key stakeholders
+ Exercise good judgment and degree of confidentiality
+ Getting the team along to achieve common objective
+ Team management and ensuring the morale of the team is high
+ Work in partnership with Local/Global Operations Risk Manager for QA Tests, MIS, Audit etc
+ Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions
+ Develop an environment of continuous focus on quantifiable productivity and quality
+ Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability
+ Manage and execute complex projects and ensure that project deliverables are met with the appropriate due diligence and system integration
+ Participating in meetings at the operational and project level, providing continuous feedback on project status
+ Responsible for overall Performance Management and Talent Review process
**Qualifications Preferred :**
+ Graduate in finance / accounting preferred - with experience in financial services industry
+ Experience and a strong working knowledge of various aspects of International Payment Processing Operations are mandatory. (Prior experience and working knowledge of payments/fraud/compliance /sanctions screening is a plus)
+ Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must
+ Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time
+ Excellent interpersonal skills necessary to work effectively with colleagues and senior management
+ Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met
+ Excellent written & oral communication skills and Strong analytical skills
+ Sound understanding of risk management, audit methodologies
+ Proven ability to build strong business relationships within the site and across the business
+ A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
+ Ability to use creative problem solving techniques to solve business issues
+ Develop and lead a team that is responsive to dynamic organizational and operational changes
+ Strong PC, project management, and analytical skills
+ Knowledge of MS Access, Excel, PowerPoint, and Word
+ Open to work late shift from 10:45am ET up to 7:45pm ET , occasional weekends to support system testing, high volume anticipated days and occasional US Holidays. Flexible to be available for the business when needed
+ Willingness to work in a hybrid work environment, 3 days in office, 2 days from home
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans