VOC/VTC Administrator

Credence Management Solutions, LLC

Columbus, OH 43201

Posted 1 month ago

Job Description

This 2nd shift position supports a global on-premises, video centric, white glove collaboration deployment in a secure, 24x7 shift work environment. In this role you will interface with customers, vendors and other IT Infrastructure teams to deliver a world class video experience. The successful candidate will will work as a member of a Video Operations Center . Must be able to perform technical duties related to administration and end-user support for VTC infrastructure, endpoint devices and video streaming.?


+ Provide customer assistance and high touch conference management and scheduling supporting Cisco Video Room and Desktop Codecs, browser-based WebRTC connections on enterprise devices and BYOD for remote workers, and assist with 3rd party external standard SIP/H.323 clients.


+ Conduct testing and configuration of existing endpoint and server hardware and VMs, including application of security controls, generation and application of security certificates, and specialized configuration testing for individual platforms


+ Demonstrate a strong working knowledge of Microsoft server and workstation operating systems, registry settings, logging, and virtualization


+ Perform patching and firmware upgrades on endpoints and infrastructure, provide break/fix support and daily operations and management support including metrics and reporting.


+ Work closely with vendor support for hardware and/or software problem resolution, capture and provide logs and document resolutions for management.


+ Adhere to the ITIL library in support of incident and change management


+ Experience with Cisco Video Teleconferencing Architecture to include infrastructure equipment configuration and dial plan infrastructure


+ Infrastructure equipment to include Cisco Meeting Server (CMS), Expressway-C/E, MCUs, VCS Control, VCS Expressway, and Cisco Telepresence Management System (TMS)


+ Experience with video streaming (live and on demand streaming)


+ Candidate must have the ability to remotely troubleshoot VTC units located at the various sites around the country.


+ Candidate must have the ability to use TMS software to setup and configure Video Teleconference units, upgrade phone books, push configurations, and upgrade firmware.


+ Candidate will be required to perform required maintenance of all VTC equipment including patching, upgrades, STIG.


+ Candidate will be required to development Enterprise Change Requests (ECR's) and Standard Operating Procedures (SOPs) for VTC equipment.


+ Candidate will be required to configure and install Cisco Equipment (Expressways, Codian MCU, TMS, Cisco Meeting Server, and VTC Units.


+ Candidate consults with client(s) and internal engineering groups to create and/or review requirements, functional specifications and detailed designs.


+ Candidate shall provide assistance in the scheduling, planning, coordinating, and operation of VTC equipment.


+ Candidate will provide support for all hardware and software related requirements for various VTC sites, including room-based VTC systems and desktop VTC units.


+ Plan and document multi-step complex changes and develop disaster recovery procedures


+ Ability to communicate effectively in all business relationships and various levels of management in a clear and direct manner


+ Be able to contact and work with vendor support for hardware and/or software problem resolution


+ Serve as an escalation point for our Internal VOC staff


+ Active Top Secret required


+ Bachelor’s Degree or equivalent experience and/or military experience


+ Security


+ + 3+ years working in the Unified Communications industry


+ Excellent communications and documentation skills


+ At least (1) of the following certifications:


+ Cisco Video Network Specialist


+ Cisco CCNA Collaboration


+ Cisco Certified Specialist


+ CUCM Certification


Job ID: 2020-4667


External Company Name: Credence Management Solutions, LLC


External Company URL: http://credence-llc.com/



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