VP, Business Process

John Wiley & Sons, Inc. • Hoboken, NJ 07030

Posted 3 weeks ago

Job Description

VP, Business Optimization

This new leadership position will be responsible for partnering with Wiley business units and shared services to develop and execute near and long-term strategies for operational excellence. The role involves a combination of corporate-wide program management and large-scale process re-engineering. It is envisioned that this small team will facilitate and drive business transformation in the near-term and guide and enable continuous operational improvement for the long term.

As a learning business, Wiley's mission is to help people and organizations develop the skills and knowledge they need to succeed. With new products and services driving our global expansion, we're looking towards a digital future.

The Scope

* Re-engineer end-to-end workflows (streamline, standardize and automate)

* Invest in critical skills and functional capabilities, including technology

* Redesign the operating models and organization structure

The Role

* Provide expert oversight to business process optimization initiatives across Wiley (including prioritization and management of interdependencies)

* Lead and support the design and execution of complex business optimization initiatives. This includes detailed program planning and effective governance to enable prioritized resource allocation across complex, interdependent programs.

* Leverage industry standard re-engineering principles, methodologies and tools to drive the development of business optimization plans and process reengineering, including the application of Lean Six Sigma techniques

* Identify and pursue opportunities to optimize processes and resource requirements through use of Robotics Process Automation and AI

* Build engagement and trust with senior management and process owners

* Build and facilitate program governance; manage change control; ensure program benefits are met while managing risks.

* Manage a matrixed team of professionals, including process re-engineering experts


* 10-15 years of professional experience with a top tier management consulting firm or equivalent business transformation experience in relevant industries

* Hands-on experience in opportunity analysis, business case development, implementation and change management. Strong analytical capabilities, including cost analysis and internal/external benchmarking.

* 5+ years of project/program management experience, including technology deployment

* Hands on experience in re-engineering methodology. Certified OMM, LEAN/Six Sigma preferred.

* Knowledge of publishing, information services and/or education services industries and their operations

* Experience leading major process reengineering initiatives

* Outstanding influence and communications skills, particularly with senior executives. Client centric mindset.

* High energy, self-starter, excellent team player

* Bachelor's degree or equivalent experience required. Graduate degree preferred.

We value our colleagues at Wiley. We work collaboratively, enjoy what we do and have opportunities to develop throughout our careers. And the rewards are impressive. You will get paid competitively for the great work you do and you can look forward to ample holiday time (pro rata), 401K, and staff discounts and employee assistance program.

Wiley is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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