Vanue & Event Set-Up Worker

University of Utah

Salt Lake City, UT 84190

Posted 1 month ago

Job Description

**Details**


**Open Date** 05/24/2022


**Requisition Number** PRN12504N


**Job Title** Maintenance & Set\-Up Worker


**Working Title** Vanue & Event Set\-Up Worker


**Job Grade** B


**FLSA Code** Nonexempt


**Patient Sensitive Job Code?**


**Type** Non Benefited Staff / Student


**Temporary?**


**Standard Hours per Week** 19


**Full Time or Part Time?** Part Time


**Shift** Day


**Work Schedule Summary**


Hours and schedule will vary depending on events\.


**Is this a work study job?** No


**VP Area** Academic Affairs


**Department** 00307 \- Housing & Residential Educ


**Location** Campus


**City** Salt Lake City, UT


**Type of Recruitment** External Posting


**Pay Rate Range** $12


**Close Date**


**Job Summary**


Located in Salt Lake City, the University of Utah is a public, 4\-year institution committed to providing an exceptional academic and co\-curricular experience for students and the University community\. The “U” is a PAC \-12 institution with over 33,000 students\. Heritage Commons is home to 2,800 students who live in the 2002 Winter Olympic athlete village, residing in 20 co\-ed residence halls and 10 apartment buildings\. In addition, Housing & Residential Education has two apartment buildings located in downtown Salt Lake City that constitute Downtown Commons\. Heritage Commons constitutes 868K square feet and Downtown Commons is 26K square feet\. HRE is growing with a 309 bed Honors Living Learning complex \(161K square feet\) that opened August 2012 and additional 400 bed Entrepreneur\-Innovation Living Learning complex \(150K square feet\) opening August 2016\. The University Housing Campus Master plan calls for continued growth and construction to meet the housing demand\.


The Set\-up Assistant provides aid in the Peterson Heritage Center and to the Housing & Residential Education office by serving all residents and patrons of the PHC and assisting the Event Coordinator in day\-to\-day tasks\. This part\-time position is responsible for event service, client attention, and overall logistics of banquet events by way of set\-up and tear down of equipment \(tables, chairs, etc\.\), answering questions to all patrons in the PHC and those who call the PHC , maintaining inventory of all event related equipment, preparing linens for events on a regular basis, and testing AV equipment to ensure that it is functional, providing adequate and informative customer service and giving support when needed to Housing and Residential Education\. The Set\-up Assistant reports to the Event Coordinator\.


As a member of the HRE team, it is expected that you uphold all of the values of the department\. In addition, you should follow all HRE policies and procedures\.


_About Student Affairs_


Student Affairs \(https://studentaffairs\.utah\.edu/\) is comprised of over 20 departments and is focused on supporting student well\-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose\. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students\. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners\.


Student Affairs is committed to the grounding of our programs, procedures, and policies in the tenets of anti\-racism and inclusion\. We recognize the continued importance of education and accountability that promote equity and social justice\. Our expectation is that all employees are engaged in this work to create a welcoming environment that supports the success of both students and staff and ensures they have the opportunity to be fully incorporated into university life\.


**Responsibilities**


Customer Service/Student Relations


• Models the highest level of customer service and works to ensure customer satisfaction by analyzing complaints, questions, concerns and suggestions for ways to improve patron satisfaction\.


• Acts as an information source to International students about resources available within the University\.


• Provides information to students, parents and community members about the procedures within HRE , University and Government regulations \(i\.e\. FERPA \)\.


• Assists in the university housing move\-in and move\-out process, holiday closing and summer school process\.


• Works with Conferences Services to troubleshoot and help provide patrons with the most accurate account information in room reservations\.


• Follows all policies and procedures related to emergency and crisis situations\.


• Acquires working knowledge of student services on campus and articulates these services to patrons\.


• Knows procedures for essential university functions such as academic advising, course registration, Housing U, etc\. Assists residents with such functions\.


• Have working knowledge of other PHC related functions \(front desk operations, mail distribution and troubleshooting\)\.


Event Set\-Up


• Assists with the set\-up of tables, chairs, linens, etc\., for the full service of all Peterson Heritage Center/ Marriott Honor’s Community/Lassonde Studios events\.


• Ensure all Audio/Visual equipment is in working order and prepared for all events requesting such services\.


• Prepare linens on a regular basis for use by patrons\.


• Assist in weekly inventory of all event equipment \(AV equipment, microphones, linens, etc\.\)


• Assist in weekly test of all in room audio/visual equipment to insure that it is in working order\.


• Update event signs on a regularly based on weekly event schedule\.


• Communicate any facility/AV/set\-up issues to Event Coordinator so that they may be addressed\.


• Provide on\-site support, if requested, for the duration of a scheduled event/meeting\.


Prospective Student Recruitment


• Serves as a back\-up to Housing Ambassadors to provide prospective students and their parents tours of the MHC , PHC , and Lassonde\.


• Answers questions regarding the U of U and Housing that prospective students and their parents have\.


• Additional recruitment opportunities that may arise\.


Administrative


• Informs the PHC / MHC /Lassonde management staff of possible conflicts and discrepancies\.


• Maintains accurate electronic and paper records and under strict confidentiality\.


• Assists in day\-to\-day administrative tasks and projects established by the PHC / MHC /Lassonde Student Manager, Front Desk Coordinator, Event Coordinator and Assistant Director of Administrative Services\.


**Minimum Qualifications**


Six months experience required, one year experience preferred\. The ability to perform heavy lifting and stooping; the ability to use a variety of equipment; a commitment to providing excellent customer service; and a valid driver’s license also required\.


**Preferences**


• Previous experience in customer service or event management


• Previous experience in an office setting or performing clerical work


• Willingness to work overnight shifts or irregular hours


**Special Instructions Summary**


**Additional Information**


_The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students\._


_Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply\. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law\. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities\._


_The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy\-related conditions, genetic information, or protected veteran’s status\. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106\. The requirement not to discriminate in education programs or activities extends to admission and employment\. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both\._


_To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:_


_Director/ Title IX Coordinator_


_Office of Equal Opportunity and Affirmative Action \( OEO /AA\)_


_135 Park Building_


_Salt Lake City, UT 84112_


_801\-581\-8365_


_oeo@utah\.edu_


_Online reports may be submitted at_ _oeo\.utah\.edu_


_For more information:_ _https://www\.utah\.edu/nondiscrimination/_


**_To inquire about this posting, email:_** employment@utah\.edu \(%20employment@utah\.edu\) _or call 801\-581\-2300\._


_The University is a participating employer with Utah Retirement Systems \(“URS”\)\. Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement \(usually the first day of work\)\. Contact Human Resources at \(801\) 581\-7447 for information\. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post\-retirement rules and restrictions\. Please contact Utah Retirement Systems at \(801\) 366\-7770 or \(800\) 695\-4877 or University Human Resource Management at \(801\) 581\-7447 if you have questions regarding the post\-retirement rules\._


_This position may require the successful completion of a criminal background check and/or drug screen\._



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