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Adaptable? Challenge loving? Fast-paced?
Do you Adapt Well to Change & Have a Positive Attitude? Home Instead Senior Care in Springfield is looking for a steady multi-tasker to join us in our mission to enhance the lives of aging adults and their families. ThisOn-Call Coordinator role answers phones and solves issues outside of regular office hours. If you are looking for a positive work-place culture, opportunity for personal and professional growth, and want to be a part of a goal oriented organization this could be the career for you!
Home Instead Senior Care
On-CallCoordinator Job Description
C & A Senior Home Care, LLC d/b/a Home Instead Senior Care
The On-Call Coordinator is expected to work closely with the Office Staff in order to provide the highest quality service to clients.
Reflect the core values of C & A Senior Home Care, LLC (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
Answering each incoming call in a friendly, professional, and knowledgeable manner and responding to them as needed. Calls should be answered 24/7. If call is not answered live, must respond within 30 minutes of initial call.
Field new client inquires over the phone in a knowledgeable manner, forward information to office staff (owner) for follow-up.
Communicate with CAREGivers and clients regarding scheduling as changes arise.
Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service.
Take messages and document all calls so office staff can respond if necessary Monday morning. All schedule changes for Monday must be filled thru noon.
Perform any and all other functions and responsibilities deemed necessary
High school graduation or the equivalent
Three year of related business experience or an equivalent combination of education and work experience may be considered
Must possess a valid drivers license
Knowledge, Skills and Abilities:
This position must have an understanding of and uphold the policies and procedures established by C & A Senior Home Care, LLC (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
This position must demonstrate excellent oral and written communication skills and the ability to listen effectively.
This position must have the ability to work independently, maintain confidentiality of information and meet deadlines.
Each Home Instead franchise is independently owned and operated.
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