production support analyst

Randstad US

Charlotte, NC 28230

Posted 3 weeks ago

Job Description

production support analyst.


+ charlotte , north carolina


+ posted july 11, 2022


**job details**


summary


+ $60 - $70 per hour


+ contract


+ bachelor degree


+ category computer and mathematical occupations


+ reference939629


job details


job summary:


Summary:


+ This is an AML Production Support Senior Analyst team position within the Global Markets Application Support organization. The successful candidate will be responsible to support PEGA & JAVA based applications as a L1/L2 Production Support resource. He/She will be able to resolve simple to complex issues with applications that utilize PEGA technologies, and will ensure that all incidents related to our supported applications are resolved in a timely manner. The resource will ensure functioning of the production environment with the view to maintain stability and control.


Responsibilities:


+ This position is a hands-on technical role primarily handling applications built on a PEGA/CLM based platform. Candidates should have PEGA technology functional hands-on experience and should be in a position to restore BAU user incidents. He/She should understand the interfacing applications.


+ Provide application support in accordance with standard guidelines within the agreed SLAs.


+ Debug and identify production issues by analyzing code and reproducing the issue in lower environments.


+ Participate in high priority incident triage calls which may include but not limited to DB server issues, application server issues, Code issues, Data issues and network issues.


+ Partnering with L3 support teams and infrastructure support teams to resolve issues and drive problem management


+ Review service trends, identify themes, communicate risk and propose technical solutions


+ Monitor performance trends, system stability and trigger preventive actions


Background:


Required


+ 2-3 years of experience working with/supporting Pega based applications


+ Significant background supporting applications that incorporate extensive PEGA service & data Integrations across multiple technologies.


+ ITIL Service Operations - Incident, Problem, & Alert Management


+ Business communications related to technical issues


+ Geneos ITRS monitoring system - Setup, configuration and day-to-day usability


+ Scripting in Python 3 / Shell Scripting


+ Job scheduling / Batch Management


+ Manage production support for mission critical systems


Desired


+ Experience leading a Pega application production support or development team.


+ Pega PCSA certification


Skills:


Required


+ Excellent communication skills


+ Expertise in server monitoring, Agents monitoring and Node management.


+ Experience working with / supporting highly integrated applications.


+ Should be responsible for monitoring and fixing the items in Workbaskets, broken queues, and Health check.


+ Should be able to verify and clean-up WL and WB assignment errors.


+ Should be able to produce reports using Report definition rule.


+ Should be able to train team members on PEGA application and incidents handling.


+ Good to have the knowledge of middleware tools/consoles, and Cesium Database.


+ Comfortable using the desktop MS Office suite of apps.


Desirable


+ Previous hands-on experience with Development, enhancements and code fixes of Pega based applications


+ Previous experience in handling Pega application production support incidents


+ Expertise in Pega Connectors rules and service rules.


+ Experience with monitoring tools: SPLUNK, App Dynamics, SiteScope and tool - MIPS MRD


location: Charlotte, North Carolina


job type: Contract


salary: $60 - 70 per hour


work hours: 8am to 5pm


education: Bachelors


responsibilities:


+ This position is a hands-on technical role primarily handling applications built on a PEGA/CLM based platform. Candidates should have strong PEGA technology functional hands-on experience and should be in a position to restore BAU user incidents. He/She should understand the interfacing applications.


+ Provide application support in accordance with standard guidelines within the agreed SLAs.


+ Debug and identify production issues by analyzing code and reproducing the issue in lower environments.


+ Participate in high priority incident triage calls which may include but not limited to DB server issues, application server issues, Code issues, Data issues and network issues.


+ Partnering with L3 support teams and infrastructure support teams to resolve issues and drive problem management


+ Review service trends, identify themes, communicate risk and propose technical solutions


+ Monitor performance trends, system stability and trigger preventive actions


qualifications:


+ Experience level: Experienced


+ Minimum 10 years of experience


+ Education: Bachelors


skills:


+ Production


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.


For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information


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