Account Management

 Upward.net   -   Newark, CA 94560

Other Account Manager

Posted 4 years ago

This job is no longer active.

Summary


We're looking for high performing Account Managers with 1-3 years quota carrying experience growing and retaining revenue while maintaining an exceptional level of customer service. As an Account Manager you will be responsible for managing 150+ current advertising brands, proactively reaching out to ensure client satisfaction/retention and increasing revenue via upsell opportunities and contract renewals.


Responsibilities

  • Manage book of business with focus on revenue growth and retention while providing exceptional customer service
  • Maintain a high daily volume of activity including outbound calls, emails, with the intent of nurturing client relationships and identifying upsell opportunities
  • Proactively manage book of business to ensure clients have an overall great experience with Upward.net, while partnering with the Client Success Team to ensure clients are receiving proper program expectations
  • Skillfully deliver bi-monthly client check-in calls/presentations with the goal of ensuring client renewal before end of contract term
  • Exceed monthly/quarterly retention and growth quotas
  • Thrive on change while remaining highly organized, optimistic, and coachable
  • Drive to individually compete (and win!) while still being a fantastic team player

Qualifications/Experience

  • 1-3 years of Account Management experience (prior sales or advertising experience desired
  • Ability to manage roughly 200 SMB clients with a strong focus on quota achievement, account retention and growing your book of business
  • Excellent time management and organizational skills with the ability to track numerous details
  • Solid ability to handle tough conversations with clients in a professional, solution-oriented manner
  • Strong belief in proactive rather than reactive approach to handling clients and problems
  • A passion and deep understanding of customer service and business growth
  • Technically savvy
  • HR or recruiting industry experience preferred (but not required)
  • Strong interpersonal communication (both verbal and written)
  • Bachelors Degree

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Employment Type:   Full-Time

About Upward.net:



Upward.net?s mission is to help both employers grow their business and employees grow their career. We believe in hard work. We believe in education. We believe in opportunity. And we believe that when these three intersect, lives change for the better. Our initial product was built to provide timely alerts to job seekers. We believe the most important first step towards finding a new job for most job seekers is simply knowing that it exists. We send email, SMS and mobile app alerts to millions of active job seekers each month. We offer employers ultimate flexibility in how they choose to distribute their jobs and generate applicants across the 100+ sites in our job alert network. Employers can choose to have job seekers apply on Upward.net or drive traffic to their own website/ATS. In addition, they can also choose how they want to manage their budget allowing each employer to set minimum spends and start or stop their campaigns by location, position, brand or overall at any time We also offer a keyword-based pay-per-click advertising platform for advertisers that are targeting job seekers. Finally, we have a complete set of publisher tools to help other job boards monetize their traffic with our syndicated sponsored jobs, sponsored ads and white label job alert services. We take great pride in being easy to do business with and performing for our employers, advertisers and partners. We welcome the opportunity to earn your business.

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