Account Management

 Upward.net   -   Newark, CA 94560

Administrative/Office Account Manager

Posted 2 years ago

Summary

We're looking for high performing Account Managers with 1-3 years quota carrying experience growing and retaining revenue while maintaining an exceptional level of customer service. As an Account Manager you will be responsible for managing 150+ current advertising brands, proactively reaching out to ensure client satisfaction/retention and increasing revenue via upsell opportunities and contract renewals.


Responsibilities

  • Manage book of business with focus on revenue growth and retention while providing exceptional customer service
  • Maintain a high daily volume of activity including outbound calls, emails, with the intent of nurturing client relationships and identifying upsell opportunities
  • Proactively manage book of business to ensure clients have an overall great experience with Upward.net, while partnering with the Client Success Team to ensure clients are receiving proper program expectations
  • Skillfully deliver bi-monthly client check-in calls/presentations with the goal of ensuring client renewal before end of contract term
  • Exceed monthly/quarterly retention and growth quotas
  • Thrive on change while remaining highly organized, optimistic, and coachable
  • Drive to individually compete (and win!) while still being a fantastic team player
Qualifications/Experience
  • 1-3 years of Account Management experience (prior sales or advertising experience desired
  • Ability to manage roughly 200 SMB clients with a strong focus on quota achievement, account retention and growing your book of business
  • Excellent time management and organizational skills with the ability to track numerous details
  • Solid ability to handle tough conversations with clients in a professional, solution-oriented manner
  • Strong belief in proactive rather than reactive approach to handling clients and problems
  • A passion and deep understanding of customer service and business growth
  • Technically savvy
  • HR or recruiting industry experience preferred (but not required)
  • Strong interpersonal communication (both verbal and written)
  • Bachelors Degree

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About Upward.net:



We believe in the American Dream. We believe that when hard work, an education and opportunity intersect, people grow and live a better life. That's why our products are built to help people find a great job and to take the next step in their careers.

We believe in the American Dream. We believe that when hard work, an education and opportunity intersect, people grow and live a better life. That's why our products are built to help people find a great job and to take the next step in their careers.

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